We are facing an issue with ARIS notification emails. Sending email directly from the ARIS server using the same SMTP server works successfully. However, when sending notifications from the ARIS tool, the email fails. ARIS version: 10.2025.10.0.310048190 SMTP server: webmail.bog.gov.sa Sender: ARISnotifications@bog.gov.sa Error from ARIS logs: Unable to send Mail. Cause : 535 5.7.3 Authentication unsuccessful
i'm sure from the credential used