Hi,
Our ARIS team is in UK and are facing problems accessing ARIS server located in the US. We access ARIS servers from UK through Web clients. The user is allowed to login to the database however when he/she tries to open any models the system throws an error "Connection to the server has been interrupted".
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Initially we suspected server problems, however ARIS users in the US have no problems accessing the server. We restarted the server as well yet no improvement. So now we are suspecting this to be a network problem. However, no one else has reported any issues while accessing other servers in the US.
Please help us in identifying and resolving this problem. It would be a great help.
Regards,
Ninad Gokhale
Ninad Gokhale Author on
Here is the error which I am getting. Please confirm if this is ARIS error or Netowrk issue:
Thu Oct 21 09:18:02 BST 2010: Internal error: Unable to open model.
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.arisobjects.AActionObjectConverter.createModel(AActionObjectConverter.java:41)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.arisobjects.AActionObjectConverter.createModelItems(AActionObjectConverter.java:27)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.arisobjects.AActionObjectConverter.createModelItems(AActionObjectConverter.java:23)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.arisobjects.AFontManager.getFonts(AFontManager.java:170)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.arisobjects.AFontManager.getFont(AFontManager.java:79)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.arisobjects.AAttrOcc.updateFonts(AAttrOcc.java:166)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.arisobjects.AAttrOcc.initFromActionObject(AAttrOcc.java:147)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.arisobjects.AArisObject.postCreate(AArisObject.java:273)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.arisobjects.AActionObjectConverter.createModel(AActionObjectConverter.java:69)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.arisobjects.AActionObjectConverter.createModel(AActionObjectConverter.java:36)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.arisobjects.AModel.createModel(AModel.java:146)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.logic.ADesignerComponent.applyCheckPoint(ADesignerComponent.java:2325)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.logic.ADesignerComponent.openModelInternal(ADesignerComponent.java:1969)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.logic.ADesignerComponent.openModelInternal(ADesignerComponent.java:1919)
com.idsscheer.aris.client.components.basecomponents.webdesignerbase.logic.ADesignerComponent$ACommandHandler.openNode(ADesignerComponent.java:3326)
com.idsscheer.aris.client.container.controller.ACommandController.openNode(ACommandController.java:57)
com.idsscheer.aris.client.container.common.AContainerHelper.openModel(AContainerHelper.java:36)
com.idsscheer.aris.client.framework.explorer.AExplorerEnvironmentController.sendOpenNodeEvent(AExplorerEnvironmentController.java:167)
com.idsscheer.aris.client.framework.explorer.AExplorerEnvironmentController.sendEvent(AExplorerEnvironmentController.java:60)
com.idsscheer.aris.client.basecomponents.baseexplorer.interactions.implementation.DefaultOpenNodeInteraction.mouseReleased(DefaultOpenNodeInteraction.java:23)
com.idsscheer.aris.client.basecomponents.baseexplorer.controller.implementation.DefaultInteractionController.dispatchMouseEvent(DefaultInteractionController.java:400)
com.idsscheer.aris.client.basecomponents.baseexplorer.controller.implementation.DefaultInteractionController.dispatchEvent(DefaultInteractionController.java:340)
com.idsscheer.aris.client.basecomponents.baseexplorer.controller.implementation.DefaultInteractionController.handleEvent(DefaultInteractionController.java:326)
com.idsscheer.aris.client.basecomponents.baseexplorer.controller.implementation.DefaultInteractionController.handleMouseEvent(DefaultInteractionController.java:427)
com.idsscheer.aris.client.basecomponents.baseexplorer.controller.implementation.DefaultInteractionController.mouseReleased(DefaultInteractionController.java:221)
java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
java.awt.Component.processMouseEvent(Unknown Source)
javax.swing.JComponent.processMouseEvent(Unknown Source)
java.awt.Component.processEvent(Unknown Source)
java.awt.Container.processEvent(Unknown Source)
java.awt.Component.dispatchEventImpl(Unknown Source)
java.awt.Container.dispatchEventImpl(Unknown Source)
java.awt.Component.dispatchEvent(Unknown Source)
java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
java.awt.Container.dispatchEventImpl(Unknown Source)
java.awt.Window.dispatchEventImpl(Unknown Source)
java.awt.Component.dispatchEvent(Unknown Source)
java.awt.EventQueue.dispatchEvent(Unknown Source)
com.idsscheer.aris.client.container.common.AFocusManager.dispatchEvent(AFocusManager.java:133)
java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
java.awt.EventDispatchThread.pumpEvents(Unknown Source)
java.awt.EventDispatchThread.pumpEvents(Unknown Source)
java.awt.EventDispatchThread.run(Unknown Source)