Aris Express Server connection problem

Hi,

there happens an error during setting up the configuration. Currently, this is under investigation and should be solved in the next update of express.

Please do the following step:

1.) Close Express.

2.) Open the Windows Explorer and navigate to your user profile: "C:\documents and settings\<your user>\ARISExpress"

3.) delete the folder "server"

4.) start Express again.

Does that work?

In addition: in the folder "C:\documents and settings\<your user>\ARISExpress\log" there are some files. Could you attach them to this post?

 

Bye,

Frank

Thankyou Frank but I do not have this folder. Once i get to C:\documents and settings\paul.heal\ARISExpress I have one file I am unable to open in that folder called user.cfg. So, no folders called 'server' or 'log'.

Paul

 

 

OK, this is strange... you cannot open the file?

Maybe the download was broken... so please clear the webstart cache completely (system panel -> java -> temporary internet files -> settings -> delete) and delete also the user.cfg

You will need to go through the registration wizard again.

BTW: any information, which system, which JRE version etc is used?

Bye,

Frank

Hi

I have finally managed to get through my server environment problem but now i have another!! When i try and open a document i get an error message stating: 'File name too long' (even when the file name is one letter long!)

Any ideas on how I can resolve this??

Thanks

Hi,

without a closer look, this is not possible to solve.

What you can do is:

1.) have a look into the folder containing log fils:

C:\documents and settings\<your user>\ARISExpress\log

and

C:\documents and settings\<your user>\ARISExpress\server\log

2.) zip those files and attach them to your post (If you edit the first post, you've got the possibility to attach files).

I'll check, then. Hope I find something.

Bye,

Frank

Hi Frank

When i try and zip these files I get a message reading: "Cannot create output file"

I see no end to this.

Paul

Hi Mr Jhonson,

this is a java bug:

http://www.java.net/external?url=http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6967414

It should normally not have any influence in deleting this folder, this would be new to us. We'll have an eye on this.

Bye,

Frank

Hello,

 

I'm getting the same problem here my Enviroment is:

 - Windows 7 32-bits

 - Java 7

 

When i delete de server folder, Aris works fine. the problem is that i need to delete the folder every time that i want to open Aris. 

 

My logs:

 

java.lang.RuntimeException: com.idsscheer.aris.server.common.launch.AFatalLaunchableInitException: Launch of ARIS Server Dispatcher failed! at com.idsscheer.aris.server.launcher.AArisLauncher.trystart(Unknown Source) at com.idsscheer.aris.server.launcher.AArisLauncher.startup(Unknown Source) at com.idsscheer.aris.expresslauncher.AExpressLauncher.startServer(Unknown Source) at com.idsscheer.aris.expresslauncher.AExpressLauncher.access$200(Unknown Source) at com.idsscheer.aris.expresslauncher.AExpressLauncher$3.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Caused by: com.idsscheer.aris.server.common.launch.AFatalLaunchableInitException: Launch of ARIS Server Dispatcher failed! at com.idsscheer.aris.server.launcher.AArisLaunchable.startup(Unknown Source) at com.idsscheer.aris.server.launcher.AArisLauncher.startService(Unknown Source) at com.idsscheer.aris.server.launcher.AArisLauncher.startServices(Unknown Source) at com.idsscheer.aris.server.launcher.AArisLauncher.launchAll(Unknown Source) ... 6 more Caused by: java.lang.RuntimeException: class "com.idsscheer.aris.cltech.common.core.arisserverdispatcher.IArisServerDispatcherFactory"'s signer information does not match signer information of other classes in the same package at com.idsscheer.aris.server.services.arisserverdispatcher.AArisServerDispatcher.startup(Unknown Source) ... 10 more Caused by: java.lang.SecurityException: class "com.idsscheer.aris.cltech.common.core.arisserverdispatcher.IArisServerDispatcherFactory"'s signer information does not match signer information of other classes in the same package at java.lang.ClassLoader.checkCerts(Unknown Source) at java.lang.ClassLoader.preDefineClass(Unknown Source) at java.lang.ClassLoader.defineClass(Unknown Source) at java.security.SecureClassLoader.defineClass(Unknown Source) at java.net.URLClassLoader.defineClass(Unknown Source) at java.net.URLClassLoader.access$100(Unknown Source) at java.net.URLClassLoader$1.run(Unknown Source) at java.net.URLClassLoader$1.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(Unknown Source) at com.sun.jnlp.JNLPClassLoader.findClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) ... 11 more  

 

2012-08-21T14:14:18,108 INFO - [focus] starting manager... 2012-08-21T14:14:18,917 INFO - *--------------------------------- 2012-08-21T14:14:18,918 INFO - * 2012-08-21T14:14:18,918 INFO - *   Starting Client 2.3... 2012-08-21T14:14:18,918 INFO - *   Tue Aug 21 14:14:18 UTC 2012 2012-08-21T14:14:18,918 INFO - * 2012-08-21T14:14:18,918 INFO - *--------------------------------- 2012-08-21T14:14:18,918 INFO -  2012-08-21T14:14:18,918 INFO - Java version: 1.7.0_05 2012-08-21T14:14:18,918 INFO - Total available memory (MB): 494.9375 2012-08-21T14:14:18,918 INFO - Operating System: Windows 7 2012-08-21T14:14:18,919 INFO - Operating System Version: 6.1 2012-08-21T14:14:18,919 INFO - Operating System Archtecture: x86 2012-08-21T14:14:18,919 INFO - User configuration directory: C:\Users\xxx\ARISExpress 2012-08-21T14:14:18,919 INFO - Local directory: C:\Users\xxx\ARISExpress 2012-08-21T14:14:18,919 INFO - Remote directory: http://download.ariscommunity.com/ 2012-08-21T14:14:18,921 INFO - [container] extracting DLL files from jar