ARIS 10 does not send the reset password e-mail as expected

Pedro Guerrero on April 25, 2018

Hello

I have a customer that reported me that they're not getting the e-mail with the link where they can reset their passwords. I've made functional tests by myself and I'm not getting any messages either.

Note that the SMTP Server is attached to ARIS and e-mails can be sent and it works without problem. This has been tested a while ago in some small tasks and workflows where the approvers received an e-mail for requests.

This is what I've done so far with no results:

1.- Click on "forgot password", typed my user name and got the following:

2 - Never got the e-mail so I used my system account to drill down further Notifications are all set. Still no results.

3 - Notifications are set to TRUE as you can see below:

4 - I even uploaded an HTML template (taken from ARIS Connect documentation) and uploaded it. No results.

Am I missing something when addressing this issue? any clue of what needs to be done to have the customer getting e-mails when they wish to reset their passwords?

This is currently impacting to ALL users.

Thank you very much for your assistance

Have a nice day

Pedro.

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7 Replies

Tony Iliev on April 30, 2018

Hi Pedro,

One and the same user successfully receive a notification sent by a workflow, but not receiving a reset password request, correct?

Best

Tony

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Pedro Guerrero Author on May 2, 2018

Actually no notifications have been sent during the tests I've made.

Note that the e-mail is well configured as it works with the approval workflows at this moment.

Cheers

Pedro.

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Runé Becker on May 8, 2018 as Reply to Pedro Guerrero

The workflow notifications are sent by ARIS Process Governance (APG), while user notifications are sent User Administration (UMC). I would check the UMC logs whether they are issues reported when trying to sent emails.

Another check I recommend is whether email notifications are sent from Collaboration (ECP). Just mention someone using the @ symbol to trigger a notification. If that doesn't trigger either an email notification being sent then also check the ECP logs.

Cheers

Rune

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Pedro Guerrero Author on May 8, 2018

Hello Rune, thanks again for your kind help

I checked the UMC logs and I found something interesting (I did some tests on April 18th and April 25th)

2018-04-18 17:20:27,221|INFO |umcbundle0000000000|||0000000226|Tomcat-http-14|AuthenticationService - Performing authentication... [TENANT: default, USER: _aris_tech_user_ecp_techuser, TYPE: Password]

2018-04-18 17:20:27,627|INFO |umcbundle0000000000|||0000000226|Tomcat-http-14|AuthenticationService - Authentication finished. [SUCCESS: true]

2018-04-18 17:20:27,627|INFO |umcbundle0000000000|||0000000227|Tomcat-http-11|AuthenticationService - Invalidating user session... [TENANT: default, USER: _aris_tech_user_ecp_techuser]

2018-04-18 17:20:27,674|INFO |umcbundle0000000000|||0000000227|Tomcat-http-11|AuthenticationService - User session invalidated.

2018-04-18 17:20:27,721|INFO |umcbundle0000000000|||0000000228|Tomcat-http-20|AuthenticationService - Performing authentication... [TENANT: default, USER: _aris_tech_user_ecp_techuser, TYPE: Password]

2018-04-18 17:20:28,112|INFO |umcbundle0000000000|||0000000228|Tomcat-http-20|AuthenticationService - Authentication finished. [SUCCESS: true]

2018-04-18 17:20:28,112|INFO |umcbundle0000000000|||0000000229|Tomcat-http-18|AuthenticationService - Invalidating user session... [TENANT: default, USER: _aris_tech_user_ecp_techuser]

2018-04-18 17:20:28,143|INFO |umcbundle0000000000|||0000000229|Tomcat-http-18|AuthenticationService - User session invalidated.

2018-04-18 17:21:33,783|ERROR|umcbundle0000000000|||0000000112|pool-25-thread-1|EmailDispatcher$DispatchJob - Failed to send email notification: javax.mail.MessagingException: Empty multipart: multipart/mixed;

   boundary="----=_Part_18_1025831094.1524082893752"

2018-04-18 17:21:33,783|ERROR|umcbundle0000000000|||0000000112|pool-25-thread-1|EmailDispatcher - org.apache.commons.mail.EmailException: Sending the email to the following server failed : <UNDISCLOSED>

   at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1421)

   at org.apache.commons.mail.Email.send(Email.java:1448)

   at com.aris.umc.notification.EmailDispatcher$DispatchJob.run(EmailDispatcher.java:186)

   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

   at java.lang.Thread.run(Thread.java:748)

Caused by: javax.mail.MessagingException: IOException while sending message;

nested exception is:

   java.io.IOException: javax.mail.MessagingException: Empty multipart: multipart/mixed;

   boundary="----=_Part_18_1025831094.1524082893752"

   at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1141)

   at javax.mail.Transport.send0(Transport.java:195)

   at javax.mail.Transport.send(Transport.java:124)

   at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1411)

   ... 5 more

Caused by: java.io.IOException: javax.mail.MessagingException: Empty multipart: multipart/mixed;

   boundary="----=_Part_18_1025831094.1524082893752"

   at com.sun.mail.handlers.multipart_mixed.writeTo(multipart_mixed.java:105)

   at javax.activation.ObjectDataContentHandler.writeTo(DataHandler.java:889)

   at javax.activation.DataHandler.writeTo(DataHandler.java:317)

   at javax.mail.internet.MimeBodyPart.writeTo(MimeBodyPart.java:1476)

   at javax.mail.internet.MimeMessage.writeTo(MimeMessage.java:1772)

   at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1099)

   ... 8 more

2018-04-25 15:25:47,682|ERROR|umcbundle0000000000|||0000000112|pool-25-thread-2|EmailDispatcher$DispatchJob - Failed to send email notification: javax.mail.MessagingException: Empty multipart: multipart/mixed;

   boundary="----=_Part_38_995471627.1524680747651"

2018-04-25 15:25:47,682|ERROR|umcbundle0000000000|||0000000112|pool-25-thread-2|EmailDispatcher - org.apache.commons.mail.EmailException: Sending the email to the following server failed : <UNDISCLOSED>

   at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1421)

   at org.apache.commons.mail.Email.send(Email.java:1448)

   at com.aris.umc.notification.EmailDispatcher$DispatchJob.run(EmailDispatcher.java:186)

   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

   at java.lang.Thread.run(Thread.java:748)

Caused by: javax.mail.MessagingException: IOException while sending message;

nested exception is:

   java.io.IOException: javax.mail.MessagingException: Empty multipart: multipart/mixed;

   boundary="----=_Part_38_995471627.1524680747651"

   at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1141)

   at javax.mail.Transport.send0(Transport.java:195)

   at javax.mail.Transport.send(Transport.java:124)

   at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1411)

   ... 5 more

Caused by: java.io.IOException: javax.mail.MessagingException: Empty multipart: multipart/mixed;

   boundary="----=_Part_38_995471627.1524680747651"

   at com.sun.mail.handlers.multipart_mixed.writeTo(multipart_mixed.java:105)

   at javax.activation.ObjectDataContentHandler.writeTo(DataHandler.java:889)

   at javax.activation.DataHandler.writeTo(DataHandler.java:317)

   at javax.mail.internet.MimeBodyPart.writeTo(MimeBodyPart.java:1476)

   at javax.mail.internet.MimeMessage.writeTo(MimeMessage.java:1772)

   at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1099)

   ... 8 more

I've been doing a small Google research using the terms "javax.mail.MessagingException: IOException while sending message" and "java.io.IOException: javax.mail.MessagingException: Empty multipart: multipart/mixed" but most solutions are related to development rather than to platform administration/configuration.

I think it could be related, any clue of what could it be?

Thank you very much

Have a nice day

Regards

Pedro.

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Pedro Guerrero Author on May 8, 2018

Additional information: tried switching between tenants and still got the same error as seen below after sending the e-mail. It says that the user does not exist but it does.

2018-05-08 15:41:30,991|INFO |umcbundle0000000000|||0000000455|Tomcat-http-10|AuthenticationService - Invalidating user session... [TENANT: default, USER: guest]

2018-05-08 15:41:31,007|INFO |umcbundle0000000000|||0000000455|Tomcat-http-10|AuthenticationService - User session invalidated.

2018-05-08 15:41:34,997|INFO |umcbundle0000000000|||0000000452|Tomcat-ajp-11|AuthenticationService - Performing authentication... [TENANT: master, USER: system, TYPE: Password]

2018-05-08 15:41:35,450|INFO |umcbundle0000000000|||0000000452|Tomcat-ajp-11|AuthenticationService - Authentication finished. [SUCCESS: true]

2018-05-08 15:45:07,582|INFO |umcbundle0000000000|||0000000456|Tomcat-ajp-2|AuthenticationService - Failed to request password reset confirmation: User does not exist.

2018-05-08 15:45:42,504|INFO |umcbundle0000000000|||0000000051|Tomcat-ajp-13|AuthenticationService - Failed to request password reset confirmation: User does not exist.

2018-05-08 15:45:50,355|ERROR|umcbundle0000000000|||0000000112|pool-25-thread-1|EmailDispatcher$DispatchJob - Failed to send email notification: javax.mail.MessagingException: Empty multipart: multipart/mixed;

   boundary="----=_Part_42_834782295.1525805150324"

2018-05-08 15:45:50,355|ERROR|umcbundle0000000000|||0000000112|pool-25-thread-1|EmailDispatcher - org.apache.commons.mail.EmailException: Sending the email to the following server failed : smtp.sii.cl:25

   at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1421)

   at org.apache.commons.mail.Email.send(Email.java:1448)

   at com.aris.umc.notification.EmailDispatcher$DispatchJob.run(EmailDispatcher.java:186)

   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

   at java.lang.Thread.run(Thread.java:748)

Caused by: javax.mail.MessagingException: IOException while sending message;

nested exception is:

   java.io.IOException: javax.mail.MessagingException: Empty multipart: multipart/mixed;

   boundary="----=_Part_42_834782295.1525805150324"

   at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1141)

   at javax.mail.Transport.send0(Transport.java:195)

   at javax.mail.Transport.send(Transport.java:124)

   at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1411)

   ... 5 more

Caused by: java.io.IOException: javax.mail.MessagingException: Empty multipart: multipart/mixed;

   boundary="----=_Part_42_834782295.1525805150324"

   at com.sun.mail.handlers.multipart_mixed.writeTo(multipart_mixed.java:105)

   at javax.activation.ObjectDataContentHandler.writeTo(DataHandler.java:889)

   at javax.activation.DataHandler.writeTo(DataHandler.java:317)

   at javax.mail.internet.MimeBodyPart.writeTo(MimeBodyPart.java:1476)

   at javax.mail.internet.MimeMessage.writeTo(MimeMessage.java:1772)

   at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1099)

   ... 8 more

2018-05-08 15:51:38,891|INFO |umcbundle0000000000|||0000000457|Tomcat-http-3|AuthenticationService - Invalidating user session... [TENANT: default, USER: system]

2018-05-08 15:51:38,891|INFO |umcbundle0000000000|||0000000457|Tomcat-http-3|AuthenticationService - User session invalidated.

2018-05-08 15:51:50,318|INFO |umcbundle0000000000|||0000000055|Tomcat-ajp-21|AuthenticationService - Performing authentication... [TENANT: master, USER: system, TYPE: Password]

2018-05-08 15:51:50,724|INFO |umcbundle0000000000|||0000000055|Tomcat-ajp-21|AuthenticationService - Authentication finished. [SUCCESS: true]

In addition, I re-uploaded a HTML template but it says that the option is read-only. If it was I wouldn't have uploaded any template in the past. BTW, I'm unable to remove it after clicking the edition option.

2018-05-08 15:24:04,685|INFO |umcbundle0000000000|||0000000452|Tomcat-ajp-11|ConfigAdministration - Setting configuration option... [TENANT: default, KEY: com.aris.umc.notification.passwordReset.template]

2018-05-08 15:24:04,685|WARN |umcbundle0000000000|||0000000452|Tomcat-ajp-11|ConfigAdministration - Failed to set configuration option: Option is read-only.

2018-05-08 15:36:42,749|INFO |umcbundle0000000000|||0000000453|Tomcat-ajp-1|ConfigAdministration - Uploading configuration file... [TENANT: default, KEY: com.aris.umc.notification.passwordReset.template]

2018-05-08 15:36:42,780|INFO |umcbundle0000000000|||0000000453|Tomcat-ajp-1|ConfigAdministration - Configuration file uploaded.

Thank you

Pedro.

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Pedro Guerrero Author on May 23, 2018

Update May 23rd: same thing. This is what we got until now:

umc.log

2018-05-23 16:34:37,258|ERROR|umcbundle0000000000|||0000000112|pool-25-thread-2|EmailDispatcher$DispatchJob - Failed to send email notification: javax.mail.MessagingException: Empty multipart: multipart/mixed;

   boundary="----=_Part_44_207870839.1527107677227"

2018-05-23 16:34:37,258|ERROR|umcbundle0000000000|||0000000112|pool-25-thread-2|EmailDispatcher - org.apache.commons.mail.EmailException: Sending the email to the following server failed : <UNDISCLOSED>

   at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1421)

   at org.apache.commons.mail.Email.send(Email.java:1448)

   at com.aris.umc.notification.EmailDispatcher$DispatchJob.run(EmailDispatcher.java:186)

   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

   at java.lang.Thread.run(Thread.java:748)

Caused by: javax.mail.MessagingException: IOException while sending message;

nested exception is:

   java.io.IOException: javax.mail.MessagingException: Empty multipart: multipart/mixed;

   boundary="----=_Part_44_207870839.1527107677227"

   at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1141)

   at javax.mail.Transport.send0(Transport.java:195)

   at javax.mail.Transport.send(Transport.java:124)

   at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1411)

   ... 5 more

Caused by: java.io.IOException: javax.mail.MessagingException: Empty multipart: multipart/mixed;

   boundary="----=_Part_44_207870839.1527107677227"

   at com.sun.mail.handlers.multipart_mixed.writeTo(multipart_mixed.java:105)

   at javax.activation.ObjectDataContentHandler.writeTo(DataHandler.java:889)

   at javax.activation.DataHandler.writeTo(DataHandler.java:317)

   at javax.mail.internet.MimeBodyPart.writeTo(MimeBodyPart.java:1476)

   at javax.mail.internet.MimeMessage.writeTo(MimeMessage.java:1772)

   at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1099)

   ... 8 more

2018-05-23 16:35:14,006|INFO |umcbundle0000000000|||0000000539|Tomcat-ajp-6|AuthenticationService - Performing authentication... [TENANT: default, USER: system, TYPE: Password]

2018-05-23 16:35:14,428|INFO |umcbundle0000000000|||0000000539|Tomcat-ajp-6|AuthenticationService - Authentication finished. [SUCCESS: true]

2018-05-23 16:35:19,538|INFO |umcbundle0000000000|||0000000540|Tomcat-http-5|AuthenticationService - Invalidating user session... [TENANT: default, USER: system]

2018-05-23 16:35:19,569|INFO |umcbundle0000000000|||0000000540|Tomcat-http-5|AuthenticationService - User session invalidated.

2018-05-23 16:35:24,257|INFO |umcbundle0000000000|||0000000454|Tomcat-ajp-24|AuthenticationService - Performing authentication... [TENANT: master, USER: system, TYPE: Password]

2018-05-23 16:35:24,664|INFO |umcbundle0000000000|||0000000454|Tomcat-ajp-24|AuthenticationService - Authentication finished. [SUCCESS: true]

acc.log

2018-05-23 09:08:37,178|INFO |umcbundle0000000000|||0000000055|Tomcat-ajp-21|AccApiExceptionMapper - To perform this operation, the user has to be logged in at the infrastructure tenant. 'default' is not the infrastructure tenant.

2018-05-23 12:07:39,405|INFO |umcbundle0000000000|||0000000534|Tomcat-ajp-3|AccApiExceptionMapper - To perform this operation, the user has to be logged in at the infrastructure tenant. 'default' is not the infrastructure tenant.

2018-05-23 14:47:02,294|INFO |umcbundle0000000000|||0000000456|Tomcat-ajp-2|AccApiExceptionMapper - To perform this operation, the user has to be logged in at the infrastructure tenant. 'default' is not the infrastructure tenant.

2018-05-23 14:55:53,825|INFO |umcbundle0000000000|||0000000534|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[abs_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter username not known to agent. Agent is probably an older version.

2018-05-23 14:55:53,825|INFO |umcbundle0000000000|||0000000534|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[abs_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter password not known to agent. Agent is probably an older version.

2018-05-23 14:55:53,825|INFO |umcbundle0000000000|||0000000534|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[abs_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter password.salt not known to agent. Agent is probably an older version.

2018-05-23 14:55:53,841|INFO |umcbundle0000000000|||0000000534|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[abs_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter mail.smtp.password not known to agent. Agent is probably an older version.

2018-05-23 14:55:53,857|INFO |umcbundle0000000000|||0000000534|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[abs_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter remote.repository.username not known to agent. Agent is probably an older version.

2018-05-23 14:55:53,857|INFO |umcbundle0000000000|||0000000534|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[abs_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter remote.repository.password not known to agent. Agent is probably an older version.

2018-05-23 14:55:53,857|INFO |umcbundle0000000000|||0000000534|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[abs_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter proxy.password not known to agent. Agent is probably an older version.

2018-05-23 14:55:53,872|INFO |umcbundle0000000000|||0000000534|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[abs_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter ssl.keystore.password not known to agent. Agent is probably an older version.

2018-05-23 14:55:53,935|INFO |umcbundle0000000000|||0000000534|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[abs_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|CollectLogFilesExecutableCommand - Collecting log files of runnable abs_l on node aris.

2018-05-23 14:56:27,998|INFO |umcbundle0000000000|||0000000534|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[abs_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|SimpleFileDownloader - Expected file size is 132618477

2018-05-23 14:56:28,498|INFO |umcbundle0000000000|||0000000534|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[abs_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|SimpleFileDownloader - Downloaded 132618477 bytes to E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l\base\temp\.acctemp\YT9xG6QZ291L2zK0l-Twlw\logFiles_abs_l.zip

2018-05-23 15:02:50,193|INFO |umcbundle0000000000|||0000000000|AccOperationsManager thread|AccOperationsManager - Removing COMPLETED long running operation CollectLogFilesCommand

2018-05-23 16:06:49,088|INFO |umcbundle0000000000|||0000000456|Tomcat-ajp-2|AccApiExceptionMapper - To perform this operation, the user has to be logged in at the infrastructure tenant. 'default' is not the infrastructure tenant.

2018-05-23 16:35:14,944|INFO |umcbundle0000000000|||0000000127|Tomcat-ajp-19|AccApiExceptionMapper - To perform this operation, the user has to be logged in at the infrastructure tenant. 'default' is not the infrastructure tenant.

2018-05-23 16:35:32,807|INFO |umcbundle0000000000|||0000000539|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[umcadmin_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter username not known to agent. Agent is probably an older version.

2018-05-23 16:35:32,807|INFO |umcbundle0000000000|||0000000539|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[umcadmin_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter password not known to agent. Agent is probably an older version.

2018-05-23 16:35:32,822|INFO |umcbundle0000000000|||0000000539|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[umcadmin_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter password.salt not known to agent. Agent is probably an older version.

2018-05-23 16:35:32,838|INFO |umcbundle0000000000|||0000000539|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[umcadmin_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter mail.smtp.password not known to agent. Agent is probably an older version.

2018-05-23 16:35:32,838|INFO |umcbundle0000000000|||0000000539|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[umcadmin_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter remote.repository.username not known to agent. Agent is probably an older version.

2018-05-23 16:35:32,838|INFO |umcbundle0000000000|||0000000539|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[umcadmin_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter remote.repository.password not known to agent. Agent is probably an older version.

2018-05-23 16:35:32,838|INFO |umcbundle0000000000|||0000000539|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[umcadmin_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter proxy.password not known to agent. Agent is probably an older version.

2018-05-23 16:35:32,854|INFO |umcbundle0000000000|||0000000539|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[umcadmin_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|ShowAgentConfigurationExecutableCommand - Config parameter ssl.keystore.password not known to agent. Agent is probably an older version.

2018-05-23 16:35:32,900|INFO |umcbundle0000000000|||0000000539|ACC execAsync thread CollectLogFilesCommand{nodeName='aris', instanceIds=[umcadmin_l], targetFileOrDir='E:\SoftwareAG\ARIS10.0\server\bin\work\work_umcadmin_l/base/temp', forced=false}|CollectLogFilesExecutableCommand - Collecting log files of runnable umcadmin_l on node aris.

Any clue of what it could be? is there any hint to narrow down the analysis?

thank you very much for the assistance.

Regards

Pedro.

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Runé Becker on May 25, 2018 as Reply to Pedro Guerrero

Dear Pedro,

I recommend to open a support ticket as there might be technical implications causing this issue which aren't yet detected in those log files.

Cheers

Rune

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