A user cannot save models. Below is the error message:
Save failed.Internal error: invalid attr. itemKind: 10009typeNum:6 atn:3137 value:4778
A user cannot save models. Below is the error message:
Save failed.Internal error: invalid attr. itemKind: 10009typeNum:6 atn:3137 value:4778
Dear Samuel,
Please understand that we can't handle technical issues in this forum. I recommend you to open a support ticket via Empower/eService (https://empower.softwareag.com/eservice/) and providing some more information, such as which ARIS products + version you are using, log files from the affected user and the used ARIS server. That way our Global Support ARIS team can start working for finding a solution for you.
Cheers
Rune
Hi Samuel, the user needs to clear their java cache. In the Java Control Panel-->General-->View, select all applications and delete them, select all resources and delete them.
Regards.