Queries

Posted by Sheeetal Pawar

Posted on Mon, 09/14/2020 - 08:53 in ARIS Cloud Support

1. Is there drill down option for more than two-three sub-process?
2. Is this software mobile compatible?
3. For any process can we add hyperlink?
4. Can we export or import the document from other system for e.g.
Sharepoints, SAP ?
5. What is the storage capacity for per user on cloud?
6. Is there any other configuration that we have to do?
7. Is the data secured given by us in cloud?
8. Is there any support available if we are facing problem?

ARIS Cloud

934

by André Vitor Oliveira

Posted on Tue, 09/15/2020 - 16:14

1. Is there drill down option for more than two-three sub-process?
A: Yes, using the ARIS is possible to map your process to drill down more than one sub process.

2. Is this software mobile compatible?
A: The ARIS have some API and you can customize something. The software Ag offers customizing services and they can see what you need to provide some kind of solution.

3. For any process can we add hyperlink?
A: Is possible to add links using the Attributes links.

4. Can we export or import the document from other system for e.g.
Sharepoints, SAP ?

A: Yes the ARIS supports the Sharepoint or also can use the standard Document Management.

5. What is the storage capacity for per user on cloud?

A: This depends of the Cloud profile, the storage is based in number of the databases. The ARIS elements can storage one database, the ARIS Cloud Advanced can storage up to 20 and the ARIS Enterprise is unlimited ( Actual capacity depends on resource availability and deployment size. For details, please check the documentation and get in touch with a Software AG representative.)

6. Is there any other configuration that we have to do?
A: In general you don't need to do any extra configuration to work with ARIS Cloud, but for example you can add the SSO conection or LDAP... and others things that you be available in UMC portal.

7. Is the data secured given by us in cloud?
A: The data protection is provided by the Software AG, and more details please check: https://www.softwareag.cloud/site/security.html#/

8. Is there any support available if we are facing problem?
A: Sure, once you're a Cloud Customer you have the maintenance contract for Support services and you be possible to raise the incidents to Global Support ARIS and Cloud as well.

About Cloud:
Please check this page to know the differences about each kind of Cloud:

https://ariscloud.com/pricing/

https://ariscloud.com/request-a-quote/

Please I suggest you to contact you local sales representative of Software AG for details.

BR
AO

by Sheeetal Pawar Author

Posted on Wed, 09/16/2020 - 13:22

For the first query i.e. the drill down one

How can we drill down more than one subprocess? We need you assisant to do this, If you are not the direct conact from the end please let us know whom to contact.

For the 5th query for the storage one what does not that one and 20 mean is that the GB or no of database?

by André Vitor Oliveira

Posted on Fri, 09/18/2020 - 23:11

About the drill down for example you can use some kind of reports, the ARIS has the output model information for example where you can extract the information trhu the subprocess. Please if you need more details, I think you can contact the Software AG and use this link https://www.softwareag.cloud/site/contact.html#/

The point 5th, this means the number of databases that you can create on the ARIS and not refer to GB. These databases are available to the users design the process.. etc

BR
AO