Installation Problem Aris Express - Nothing helps up to now

Markus S on February 3, 2010

Hi togehter,

Even with te correct Java-Version it is not possible to install Aris Express on my PC.

The exception errors are always the same, and it doesn't matter whcih type of internet connection I choose for. It was tested with both settings Browser settings and direct connection. I also deleted the cache before using new settings. Teh result stays always the same, the installtion fails with an error.

The only difference is that , if I', using the browser settings, I recieve an additional error before: (Compiling error Microsoft JScript: ";" expected). Attached there are some screenshots to explain.

Is there any help possible for that problem?

Thanks in advance,

Markus

Attachment:

Environment

Windows XP SP 3,IE 8,used Java Version 1.6.0_17

Connection-Settings

-------------------------------

1) Browser-Settings

-------------------------------

Exception

---------------------

com.sun.deploy.net.FailedDownloadException: Ressource konnte nicht geladen werden: http://download.ariscommunity.com/express.jnlp

at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)

at com.sun.javaws.Launcher.updateFinalLaunchDesc(Unknown Source)

at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

at com.sun.javaws.Launcher.launch(Unknown Source)

at com.sun.javaws.Main.launchApp(Unknown Source)

at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

at com.sun.javaws.Main$1.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

--------

Capsulated Exception

--------

java.net.ConnectException: Connection timed out: connect

at java.net.PlainSocketImpl.socketConnect(Native Method)

at java.net.PlainSocketImpl.doConnect(Unknown Source)

at java.net.PlainSocketImpl.connectToAddress(Unknown Source)

at java.net.PlainSocketImpl.connect(Unknown Source)

at java.net.SocksSocketImpl.connect(Unknown Source)

at java.net.Socket.connect(Unknown Source)

at java.net.Socket.connect(Unknown Source)

at sun.net.NetworkClient.doConnect(Unknown Source)

at sun.net.www.http.HttpClient.openServer(Unknown Source)

at sun.net.www.http.HttpClient.openServer(Unknown Source)

at sun.net.www.http.HttpClient.<init>(Unknown Source)

at sun.net.www.http.HttpClient.New(Unknown Source)

at sun.net.www.http.HttpClient.New(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)

at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)

at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)

at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)

at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)

at com.sun.javaws.Launcher.updateFinalLaunchDesc(Unknown Source)

at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

at com.sun.javaws.Launcher.launch(Unknown Source)

at com.sun.javaws.Main.launchApp(Unknown Source)

at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

at com.sun.javaws.Main$1.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

-------------------------------------------

2) Direct Internet Connection

-------------------------------------------

--------

Capsulated Exception

--------

com.sun.deploy.net.FailedDownloadException: Ressource konnte nicht geladen werden: http://download.ariscommunity.com/express.jnlp

at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)

at com.sun.javaws.Launcher.updateFinalLaunchDesc(Unknown Source)

at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

at com.sun.javaws.Launcher.launch(Unknown Source)

at com.sun.javaws.Main.launchApp(Unknown Source)

at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

at com.sun.javaws.Main$1.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

--------

Capsulated Exception

--------

java.net.ConnectException: Connection timed out: connect

at java.net.PlainSocketImpl.socketConnect(Native Method)

at java.net.PlainSocketImpl.doConnect(Unknown Source)

at java.net.PlainSocketImpl.connectToAddress(Unknown Source)

at java.net.PlainSocketImpl.connect(Unknown Source)

at java.net.SocksSocketImpl.connect(Unknown Source)

at java.net.Socket.connect(Unknown Source)

at java.net.Socket.connect(Unknown Source)

at sun.net.NetworkClient.doConnect(Unknown Source)

at sun.net.www.http.HttpClient.openServer(Unknown Source)

at sun.net.www.http.HttpClient.openServer(Unknown Source)

at sun.net.www.http.HttpClient.<init>(Unknown Source)

at sun.net.www.http.HttpClient.New(Unknown Source)

at sun.net.www.http.HttpClient.New(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)

at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)

at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)

at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)

at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)

at com.sun.javaws.Launcher.updateFinalLaunchDesc(Unknown Source)

at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

at com.sun.javaws.Launcher.launch(Unknown Source)

at com.sun.javaws.Main.launchApp(Unknown Source)

at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

at com.sun.javaws.Main$1.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Tags: #installation

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8 Replies

Sebastian Stein on February 3, 2010

Hi,

very strange. Which browser are you using to initiate the download?

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MS

Markus S on February 3, 2010

Hi, as mentioned IE8.

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Frank Weyand on February 3, 2010

Hi,

the browser is not the problem.

The JRE is not allowed to download the JNLP. There is no other possibility than checking with your IT department.

(We noticed the problem, that Microsoft Proxies, using NTLM breaks the download, maybe this is the problem, but your IT department needs to check this)

Bye,

Frank

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Frank Weyand on February 3, 2010

Hi,

one thing you could try:

You are using a "pac" file for proxy configuration, right?

Please set "use browser settings" in your JRE and do not use the "pac" configuration, but set the proxy directly in your systems proxy settings.

FYI: the issue is described here, maybe your .pac file needs to be fixed: forums.sun.com/thread.jspa

Bye,

Frank

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MS

Markus S on February 3, 2010

HI,

thanks for the hint. I was already expecting something like that (the lines taht says ressource cannot be loaded was of course obvious, but the rest was unclear), but I couldn't find something (although I tried google, but no useful pages could be found). I will have a chat with the IT department and will propose them to check. Let's see.

Thanks already for the quick response.

Bye, Markus

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AP

Alexandre Pinheiro on February 23, 2010

Dear all,

We're trying Aris Express as an alternative to MS Visio but we're facing problems with it's installation. First of all we have a heavy privileges policy on our WXP workstations. This not only prevents Aris Express install but even with Administrator privileges for it's install, after the privileges restored to the user, Aris Express can't start. I think that if we have an portable version of Aris Express it would be much simpler to our organisation to spread the application.

Does IDS have any portable version of it? Does plan to do it?

Regards,

Alexandre

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MS

Markus S on March 23, 2010

Hi,

our IT-Service installed an exception rule for the proxy, now it works.

Regards, Markus

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HW

Holger Wetterich on December 26, 2011 as Reply to Rick Bosworth

Hi Frank,

my system environment is an ubuntu linux system with java 6 .. I've tried to install the ARIS Express Community Version but doesn't succeed any time.

The error message shows:

Have you an idea ?

The proxy settings in java and browser has configure to your manual ...

Thx for your help ..

Regards Holger

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Installation Problem Aris Express - Nothing helps up to now

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