Hello,
I created an .adb File with a trial version of ARIS Elements in 2021.
Now, I bought a 3 months contract for ARIS Cloud, to continue working with this data.
Unfortunately, I cannot import this .adb File, the following error messages appear:
Error message when trying to import "ARIS Express model"
Import model
File "ARIS Cloud Elements.adb" is not a valid ADF model.
Error message when trying to import "BPMN diagram"
BPMN2 import failed.
The selected file is not a valid BPMN file:
Invalid UTF-8 start byte 0x82 (at char #13, byte #-1)
How can I continue working with the existing data? Thank you!
M. Zschuckelt on
ADF is the file format of ARIS Express. That is not, what you had as trial version of ARIS. The ADB file is a database backup.
Please open a support ticket and have them import the file for you. Depending on the type of subscription you bought you also might have access to the administration where you can "Restore an ARIS database" yourself.