Dear ARIS Cloud Support Team,
I am requesting your assistance with recovering important project data from my expired ARIS Cloud project room.
My previous project room, xiat74, became inaccessible after my subscription expired. I have since activated a new trial and created another room, xiat741.
Both rooms are registered under the same email account.
I have invested significant time in developing business process models, organizational charts, process architecture, and detailed process decompositions. These materials are very important to my ongoing professional project.
Could you please help me with one of the following options?
- Temporarily reactivate my previous room (xiat74) for at least 24 hours so I can download a complete database backup.
- Migrate all existing data from xiat74 to my current room xiat741.
- Alternatively, provide an export of my previous database, preferably in ARIS .adb format.
I have already contacted your team by email at info@aris.com, but I would also like to request assistance here.
I genuinely appreciate ARIS Cloud and consider it an excellent professional modeling platform. I am very satisfied with its capabilities and would be happy to consider purchasing a paid subscription as I continue using the software.
I would be extremely grateful for a one-time exception or any possible assistance in recovering my work.
Please let me know if you need my registered email address or any further account verification. I can provide these details privately.
Thank you for your understanding and support.
Best regards,
Islam Istamulov
Previous room: xiat74
Current room: xiat741