if you want to evaluate the duration of manual tasks you can export the governance process instances data from the UMC > Process Admin > Instances view (/#default/adminProcesses/p.instanceMonitoring.base) as CSV and feed them into a custom dashboard. As a reference there is a standard dashboard "CoE - Human Tasks" and corresponding files as data feeds delivered with Aware
If you want to update this regularly, run the report "CoE - Governance" in the script administration category "Dashboard data" by means of the scheduler.
Suppose after the manual tasks (lets say an approval workflow), the summary of duration taken by each approver has to go in an email to several recipients, how should we do this in APG ?
in an APG worklfow process you can record a timestamp of the creation of a task and for each finished approval step in a variable and write it to a Model/object attribute or use it as text input for an e-mail at the end of the workflow. If your workflow model is derived from an example approval workflow for process models by SAG in the db "Governance Automation Models" it may already have the timestamps recorded in the model attribute "approval audit trail" of a released model. At least you can find design patterns for data flows in that db.
