How do we solve occuring 404 Errors in ARIS Connect?

When you hover over objects in a model we call those popups mini factsheets.

Has your system been configured to show some specific data on a mini factsheet?

And is your configuration set migrated to the latest ARIS version?

I would reload and validate the configuration via /#default/reloadConfig just to be sure that the configuration/modification set is error-free.

Cheers
Runè

Hi Runé,

thank you for your reply!

Our mini factsheets just display name, description and assignments, which should be the ARIS standard as far as I know.

I havent changed our configuration set since taking over ARIS at my company, so it should be up to date with our ARIS SR17 Installation.

The configuration set returns a lot of warnings, but no errors. I get a "css_property" warning "Property value of 'ui.cop.home.background.img' has an empty value, was there another error before?" and a "factsheet" warning "Property 'processTime' in Factsheet 'chain' does not exist in item type 'chain'."

And then theres a lot of "transformation" warnings about missing localizations of properties...

Do you think any of these could be the reason we are getting the 404s?

Kind regards, Bennet

Update: I created an support incident regarding this problem and we are fixing it right now.

If your configuration set has not been properly migrated after ARIS Server has been updated (e.g. from SR14/15 to SR16/17), you might notice that some newer features aren't available unless the active configuration set matches the current ARIS version. That counts particularly when a new feature comes as new tab, or with a new page, such as the new search.

You should verify whether those (page not found) 404 errors are caused by your configuration set. To do so, switch to a built-in configuration set of ARIS, e.g. "classic" or "default", and then check if the error messages still appear. If so, you'd better open a support ticket and let Global Support of Software AG check your log files and maybe other data.

Software AG's Professinal Services and our ARIS partner companies are happy to support you for migrating your ARIS content.

Cheers
Runè