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Quality Management overview

Quality management (QM) describes all tasks for an improvement of products, processes, and services. Quality management isn't focused on product quality only, but also on the processes to achieve it. Normally, there are some principles for Quality Management: focus on customer, process approach, and continuous improvement.

Main components of Quality Management:

  • Quality planning
  • Quality control
  • Quality assurance
  • Quality improvement

All four components are embedded in a continuous improvement process.

There are different methods for quality improvement (product improvement and also process improvement). Examples are Lean development, Kaizen, Six Sigma or Total-Quality-Management.

ISO 9001 is a quality management system that helps organizations to archive the quality goals and perform a systematic change.

ARIS can be used to describe all processes for defining such a quality management system.

Documenting the way quality is ensured in an organization is an essential part to actually embed quality management in daily work. It is also often a prerequisite for getting a quality management certificate such as ISO 9001:2000.

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You can use free ARIS Express to document your quality management system. Define your quality processes using business processes or BPMN 2 models.

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