Standard Maintenance & Support
With Standard Support Services* you get:
- Phone/Web support during regular business hours for your company's support hub (View Support Directory).
- Product updates and Fixes.
- Product documentation, the Software Download Center, Product Version Availability information, early product announcements, and product upgrades.
- Contact Support section: Includes eService, offering the ability to submit new Support Incidents, attach diagnostic information, and check the status of existing requests.
- Seven (7) Authorized Technical Contacts (ATCs).
- An Escalation Path, should you need to discuss issues that may not be product related, or request additional priority or resources be allocated to your Support Incident(s).
*This information is provided for informational purposes only and is subject to change. Deliverables may vary by contract.