Premium Care and On-Call Support give you additional support when you need it most.
Get peace of mind from an added layer of expert support that goes beyond conventional product support offerings. With Premium Care, your issues are prioritized, plus you’ll gain the best practice knowledge and hands-on guidance from our experts to derive even more value from your technological investments. Choose the right level of service for your organization.
Gain access to a Named Support Engineer on weekends, holidays or business days between 5 p.m. and 8 a.m. on the following business day. This support is ideal when you can use extra help, for example, to solve critical incidents before the next business day and for short-term projects, such as initial product installs and production cut-over events.
After a product version has reached the end of maintenance, you may opt for an End of Maintenance Extension to ensure high availability in mission-critical environments. This gives you flexibility and freedom to stay fully supported and includes access to fixes while scheduling upgrades.
For more information about these and other Premium Care services please send us an email.