Starter Support Services are available to customers who subscribe to the “Starter” or “Basic” software packages. With this level of support, you get:
- Phone/Web support during regular business hours for your company's support hub (View Support Directory).
- Product updates and Fixes.
- Access to the Software Download Center with product upgrades.
- Contact Support section: Includes eService, offering the ability to submit new Support Incidents, attach diagnostic information, and check the status of existing requests.
- Seven (7) Authorized Technical Contacts (ATCs).
Service Expectations
Global Support will respond to your incident (call-back electronic reply) within 1 Business Day.
This information is provided for informational purposes only and is subject to change. Deliverables may vary by contract. The current service description for Starter Support is available here.