I am looking for help, maybe someone is able to solve this issue and can give me some hints.

when exporting an aris-project as png or jpg I get not readable files (see attachment).

It seems the problem is my drive letter because it is named B and ARIS does not like that, on C it works correctly but on B it does not save the desired img-file.

So what should I change to be able to save pngs or jpgs on my "drive letter" B?

by Stefan Rettmeyer Author
Posted on Mon, 04/01/2013 - 00:03

it seems that there is an export-issue in general, sometimes it works and sometimes not.


by Frank Weyand
Posted on Tue, 04/02/2013 - 09:13


just to clarify: it works sometimes, sometimes not, independently from the logical drive, right?

BTW: in the screenshot you posted, there were no suffixes...

So the files were names "aris111" but not e.g. "aris111.png" or "aris111.jpg"...



by Moritz Winzig
Posted on Tue, 04/02/2013 - 09:24

What Frank suggested: make sure the file ending is correct.

In addition you should consider changing your drive letter. "B" is not supposed to be used with hard disks but is reserved for the second floppy drive (and I don't think you are using one or even two!?). Instead you should use the letters "D" to "Z" for HDDs. Some programs might have troubles with HDDs assigned to the letters "A" and "B".



by Stefan Rettmeyer Author
Posted on Tue, 04/02/2013 - 12:06

Thank you for your answers:

@Mr. Frank Weyand:

In my opinion the drive letter isn't the problem, it was just my first assumption.

And yes I wanted to give you an outlook which files ARIS does export misleadingly, these are the files that ARIS sometimes creates and not the disired pngs.

@Mr. Moritz Winzig:

I really like using the drive letter B and I will not change it. Till now I didn't encounter lots of problems because of this and as already mentionend it does not seem that the drive letter is the problem, because I had these exporting-problems also witch my C-Drive.

I just tried to export one adf-file to C and to B, it just worked fine (so B isnt the problem), but I still have no clue about why it didnt work some days ago, but as you can see in my screenshot, these files were created without any extension so there seems to be bug in ARIS or another program disturbs the export-function...

by Moritz Winzig
Posted on Tue, 04/02/2013 - 13:28

Maybe you did just delete the file extensions by accident during export?

by Stefan Rettmeyer Author
Posted on Tue, 04/02/2013 - 14:30

In reply to by z27403

good hint, but I don't think so and I also tried to add different extensions, but no picture viewer could open them, anyway if I have new clues about this I will let you know...

by Moritz Winzig
Posted on Tue, 04/02/2013 - 15:42


Yes please. If this issue occurs again, please try to be as specific as possible in describing which steps you took before the problem arose.




Featured achievement

Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks
  • SS
  • MZ
  • Profile picture for user kbiront
  • Profile picture for user Tony Iliev
  • Profile picture for user amandeep.7.singh
  • PacMan


icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock