Hello team,
Environment:
Aris connect v10.0.27
OS: Windows server 2022 - 28 GB RAM - 10 Cores
I've installed Aris Connect and the team have been working with it for a while but after a server restart Aris Connect didn't start and Aris agent failed to start as well I don't know the reason why ?!
Here is the log file of the problem which correct me if I'm wrong is related to "java runtime"
STATUS | wrapper | 2025/04/15 13:39:26 | --> Wrapper Started as Service
STATUS | wrapper | 2025/04/15 13:39:27 | Launching a JVM...
INFO | jvm 1 | 2025/04/15 13:39:36 | WrapperManager: Initializing...
INFO | jvm 1 | 2025/04/15 13:39:36 | 2025-04-15 13:39:36,602|INFO |WrapperListener_start_runner| com.aris.prov.agent.Agent - AgentWrapperMain.start()
INFO | jvm 1 | 2025/04/15 13:39:36 | 2025-04-15 13:39:36,664|INFO |WrapperListener_start_runner| com.aris.prov.agent.config.AbstractAgentConfig - Agent working directory: C:\SoftwareAG\ARIS10.0\server\bin\.
INFO | jvm 1 | 2025/04/15 13:39:36 | 2025-04-15 13:39:36,679|INFO |WrapperListener_start_runner| com.aris.prov.agent.config.DefaultAgentConfig - Configuration rest.port=14000
INFO | jvm 1 | 2025/04/15 13:39:36 | 2025-04-15 13:39:36,679|INFO |WrapperListener_start_runner| com.aris.prov.agent.config.DefaultAgentConfig - Configuration local.repository.base.path=agentLocalRepo
INFO | jvm 1 | 2025/04/15 13:39:37 | 2025-04-15 13:39:37,025|INFO |WrapperListener_start_runner| com.aris.prov.agent.config.DefaultAgentConfig - 16 configured runnable(s):
INFO | jvm 1 | 2025/04/15 13:39:37 | 2025-04-15 13:39:37,056|INFO |WrapperListener_start_runner| com.aris.prov.agent.config.DefaultAgentConfig - Runnable zoo_m: Instance zoo_m type=(com.aris.runnables.zookeeper-run-prod-10.0.27.0) workingDirectory="C:\SoftwareAG\ARIS10.0\server\bin\.\work\work_zoo_m" parameters={plugin.ping.disable.level1check=[true], JAVA-Dcom.sun.management.jmxremote.rmi.port=[14296], maxSessionTimeout=[60000], JAVA-Dcom.sun.management.jmxremote.authenticate=[false], JAVA_OPTS=[-server], JAVA-Dcom.sun.management.jmxremote=[/enabled], JAVA-Xmx=[512m], JAVA-Dcom.sun.management.jmxremote.ssl=[false], JAVA-XX\:\+CrashOnOutOfMemoryError=[/enabled], JAVA-Dcom.sun.management.jmxremote.local.only=[true], clientPort=[14281], tickTime=[3000], JAVA-Dcom.sun.management.jmxremote.port=[14296], quorumListenOnAllIPs=[true], minSessionTimeout=[6000], maxClientCnxns=[50]} plugin=com.aris.runnables.zookeeper-plugin-10.0.27.0 STOPPING
INFO | jvm 1 | 2025/04/15 13:39:37 | 2025-04-15 13:39:37,072|INFO |WrapperListener_start_runner| com.aris.prov.agent.config.AbstractAgentConfig - Found possible JRE directory C:\SoftwareAG\ARIS10.0\server\jre17
INFO | jvm 1 | 2025/04/15 13:39:37 | 2025-04-15 13:39:37,072|INFO |WrapperListener_start_runner| com.aris.prov.agent.config.AbstractAgentConfig - Found valid Java executable C:\SoftwareAG\ARIS10.0\server\jre17\bin\java.exe
INFO | jvm 1 | 2025/04/15 13:39:37 | 2025-04-15 13:39:37,072|INFO |WrapperListener_start_runner| com.aris.prov.agent.config.AbstractAgentConfig - Found valid JRE 17 directory at C:\SoftwareAG\ARIS10.0\server\jre17.
INFO | jvm 1 | 2025/04/15 13:39:37 | 2025-04-15 13:39:37,087|INFO |WrapperListener_start_runner| com.aris.prov.agent.Agent - Java Version: 17.0.13
INFO | jvm 1 | 2025/04/15 13:39:37 | 2025-04-15 13:39:37,087|INFO |WrapperListener_start_runner| com.aris.prov.agent.Agent - Zookeeper connection deferred. Waiting for local Zookeeper runnable(s)
INFO | jvm 1 | 2025/04/15 13:39:37 | 2025-04-15 13:39:37,826|INFO |WrapperListener_start_runner| com.aris.prov.agent.RunnablePlatformInfoRecoverer - Last section of runnable's unpacked directory does not start with runnable's artifactId "zookeeper-run-prod"
ERROR | wrapper | 2025/04/15 13:40:42 | Startup failed: Timed out waiting for signal from JVM.
ERROR | wrapper | 2025/04/15 13:40:42 | JVM did not exit on request, termination requested.
STATUS | wrapper | 2025/04/15 13:40:43 | JVM exited after being requested to terminate.
I have made sure that JAVA_HOME env variable is set correctly but I just don't know the reason why Aris agent can't start normally ?
Appreciate your help
BR
MOMEN