Problem with Installation with Local database: User 'system' has no license for using: ARIS Designer or ARIS Architect.

Last activity on October 1, 2023 - 11:21 28.7k Views 24 Replies Professional ARIS

Mariya Chapkanova on November 26, 2014

Hello everyone! I have the following issue:

I installed the last two builds of ARIS 9.7 (client with local database) over 12 times. I was removing, modifying or reinstalling, moving installation folder to local disk D, I entered license key as XML and the other time I tried with zip, checked all recommendation that Rune Becker and the other members have written (in discussion: http://ariscommunity.com/users/kalkiswani/2013-12-01-user-system-has-no-license-using-aris-designer-or-aris-architect#c…) , but the result remains the same ( message "User 'system' has no license for using: ARIS Designer or ARIS Architect.") .

I tried everything that come to my mind, but nothing did work.

So I decided to write here and ask for help. What I can do more to make ARIS Local work?

Kind regards

Marya

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24 Replies

Runé Becker on November 27, 2014 - 13:07

Dear Mariya,

First thing to check after a fresh installation is the log file of the setup: %temp%\ARIS_Install.log.

Even the setup doesn't display an error it could be that the log file already reveals something which could lead to an error when starting up ARIS.

Next step I recommend is that you colect the log files of the started ARIS installation. You can do that by starting collectLogFiles.bat in folder .\LOCALSERVER\support-localserver.

You could open a support ticket for Software AG support with the resulting zipped log files and the installation log file. Only that way the issue with your installation can be examined and a solution proposed.

Does this help?

Cheers

Rune

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Mariya Chapkanova Author on November 27, 2014 - 14:45

Thank you, Rune for your comment. Actually your suggestion is the most logical next step. I will collect logs files from my next installations, but I do not know how to open ticket for SAG support.

Regards

Mariya

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MO

Martin Orava on November 27, 2014 - 16:14

Hellou,

I have same problem as Mariya. Aris sometimes start normaly, but mostly with this error massage.

I installed ARIS.97_0_0_10_Client_958105 with ARIS Architect for students licence on Windows 8.1.

Please anyone has an idea about this issue.

Best Regards

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Runé Becker on November 27, 2014 - 16:18

Do you have a maintenance contract? Then you are eligible to access Empower, Software AG's support portal. On https://empower.softwareag.com/eservice/default.asp you can open a support ticket.

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MO

Martin Orava on November 27, 2014 - 16:25

No, I haven't maintenance contract.

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Runé Becker on November 28, 2014 - 10:25

Could you please attach the proposed log files here and also tell me which Windows version do you use?

Cheers

Rune

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GB

Guilherme Belotti Paes de Figu on December 1, 2014 - 14:01

I am having the same problem and have tried several times.

Tried to repair installation, the difference is that I was using Aris on a Local server but windows forced to close Aris because it was not responding.

Is there any possibility of recovering my Local base files? How can I do it so that I don't loose all my work.

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Frank Weyand on December 2, 2014 - 14:01

Hi Mariya,

could you please so kind to send your license file to contact@ariscommunity.com. Also, please specify how you received the license files.

Bye,

Frank

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GB

Guilherme Belotti Paes de Figu on December 2, 2014 - 16:33

I've sent the files, but didn't received any confirmation yet.

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Mariya Chapkanova Author on December 3, 2014 - 09:12 as Reply to Frank Weyand

Hi Frank,

I sent a mail with the file you ask for.

Have a nice day!

Mariya

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AJ

Aleksander Jurga on December 11, 2014 - 09:23

Hi Mariya...

I have the same problem. Have you already solution?

Aleksander

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BO

Barış Ozkan on January 18, 2015 - 13:21

I have the same problem. It is interesting that the setup/license works on my other PC which also has Windows 7.

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David Moran on March 10, 2015 - 20:55

Hola, este problema tiene una solución?, Estoy instalando ARIS 9.7 y genera el mismo mensaje

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PAUL POOL on October 18, 2018 - 09:04

hi,

my problem is...

help me please

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Runé Becker on October 18, 2018 - 09:33 as Reply to PAUL POOL

Dear Paul,

Please start a new discussion as this discussion is several years old.

And please provide the info which product/setup you tried to install, and attach the both ARIS setup log files ARIS_Install.log + ARIS_Install_full.log.

Cheers

Rune

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PP

PAUL POOL on October 18, 2018 - 09:47

dear RUNE ,

where you located those two files ARIS_Install.log + ARIS_Install_full.log.

Please dear, can you explain in detail how I should solve it? I would appreciate it, since I need it very urgently. what happens is that I reinstalled it enter the serial and I get that error I need to solve the problem help me please.

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Runé Becker on October 18, 2018 - 11:15

You will the both files stored in your TEMP folder where the environment variable %temp%. Just paste that into your Explorer address bar, or search for ARIS_Install...

Cheers

Rune

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PAUL POOL on October 18, 2018 - 16:49

Dear Rune,

I'm looking for the file aris_install after I do doc please step by step can you explain me I'm new to this.

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Runé Becker on October 18, 2018 - 17:59 as Reply to PAUL POOL

I didn't understand your last comment. Maybe you describe your issue in Spanish and use then https://www.deepl.com/translator to translate it to English. You could translate also my replies on that site.

First, you are trying to install ARIS Client 10.0 as of April 2017. If you are not forced to use that version, I suggest to download the most recent ARIS setup.

If you are a commercial customer, then please downlload from the ARIS Download Center: https://aris.softwareag.com.

But it seems to me that you are a student. Then please download our ARIS Education Package from https://www.ariscommunity.com/university/downloads.

Did you check that your computer fulfills the hardware requirements?

You need 8 GB RAM for installing ARIS Client including its local database system.

Do you use a user account with local administrator privileges?

And please attach the both files. Without them no one could help you.

Cheers

Rune

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PAUL POOL on October 18, 2018 - 18:34

querido

Soy un estudiante y estoy usando ARIS para el modelado de procesos de negocios. He descargado el ARIS utilizando relaciones universitarias. Como se dice en las instrucciones de instalación, seguí los siguientes pasos.

Aceptar el acuerdo de licencia.
Active las casillas de verificación ARIS Architect / Designer y ARIS UML Designer
Elija si desea usar un sistema de base de datos local (como mi sistema no es de 64 bits, tuve que elegir otra opción de servidor)

I do not know what server information do I need to put. Hope to get resolution of this issue soon, non working software after 4GB download is really saddening :(

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PAUL POOL on October 18, 2018 - 23:12 as Reply to Runé Becker

Dear,

I got the two files now that I have to do, please respond.

Attachments

2018-10-16-17-08-31-ARIS_Install.zip

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Runé Becker on October 19, 2018 - 08:29 as Reply to PAUL POOL

OK, now it's clear. If you are using a 32-bit Windows version you CAN ONLY install ARIS Client WITHOUT its local database system. Then you must connect to an ARIS Server of your university.

But if you want to use ARIS Architect independently of any external ARIS Server, then you MUST install ARIS Client WITH its local database system. And that requires a 64-bit Windows and 8 GB RAM.

We describe that information on https://www.ariscommunity.com/university/faq#whichOS in combination with the linked ARIS System Requirements.

Cheers

Rune

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PAUL POOL on October 19, 2018 - 17:49

Dear,

download the current one from this website https://aris.softwareag.com/DownloadCenter?groupname=ARIS%2010.0%20Service%20Release%206&language=en

but he doesn't show me this painting.

I have all wind64 and ram8gb requirements

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Runé Becker on October 19, 2018 - 19:06 as Reply to PAUL POOL

When you download the most recent ARIS 10.0 SR6 release, you only need ARIS Client:

https://aris.softwareag.com/DownloadCenter?groupname=ARIS%2010.0%20Service%20Release%206&language=en#ARIS%2010.0.6.1261…

Cheers

Rune

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