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Dear members,

I would like to ask when SAG will stop to support ARIS 9.8.10?

 

Thank you in advance!

Kind regards,

Maria

by M. Zschuckelt
Posted on Thu, 05/23/2019 - 22:25

Hello Maria,

You can find all information about support & maintenance on the Empower portal.

https://empower.softwareag.com/Products/ProductAvailability/default.asp

There you also find a general description of Software AG's maintenance policy.

The 9.8 series reaches end of standard maintenance 30th April 2020, except on operating systems where Microsoft support ends prior to that. Windows 7 and Windows Server 2008 reach end of support on 31st January 2020. So that is 3 years after the release of the ARIS 10 series. Sustained support lasts for 1 year after that (no new fixes created, but support in applying fixes created during standard maintenance).

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by Mariya Chapkanova Author
Posted on Fri, 05/24/2019 - 09:24

In reply to by M. Zschuckelt

Dear M.Zschuckelt,

thanks a lot for the detailed answer!

 

Kind regards,

Maria Chapkanova

 

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