AZ
Good morning,
today my free trial version of Aris Cloud expire. I will buy a license for 3 months but I will conserve the model already made in my account.
The last time I exported the database it wasn't in the right format for being imported into the new account. Could someone please help me?
The format for the exported database was .cbk but I need a .adb for the importation.
Thank you in advance,
Alice
Good day
Alice,
I am not sure why the file export as a cbk.file.
I usually export my databases by right clicking on the database and then click on backup from the drop down list.
There will be a screen that appear as below after clicking on Backup.
Click on the select button right next to Save in, the following screen will then appear as below:
Make sure the "Files of Type" states as below (*.adb).
I hope this will help you.
Thank you
Christopher
Hi Alice,
The reason why the database download would be in the incorrect format may be browser related.
If you use IE it will create a '.cbx' file.
Please try using a different browser like Firefox or Chrome for the '.adb' format.
What project room and database are you trying to download.
Regards,
Ken Herrmann
ARIS Cloud Operations
