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MA

Hello, 

 

I'm trying to install Aris 9.8 in my computer, but the installation doesn't work. I tried with W10, W10 compatibility 8 and W8, none works.

An empty popup opens and then nothing happens (see the image attached).

 

I tried to view Aris_installing.log file. But nothing relevant there... here is the content : 

2015-09-30 09:34:07 Setup start ######################################################################################################
2015-09-30 09:39:14 Setup start ######################################################################################################
2015-09-30 09:40:58 Setup start ######################################################################################################
2015-09-30 09:42:17 Setup start ######################################################################################################
2015-09-30 09:42:37 Setup start ######################################################################################################
2015-09-30 09:59:30 Setup start ######################################################################################################
2015-09-30 10:02:16 Setup start ######################################################################################################

 

 

Any suggestions ? 

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by Runé Becker
Badge for 'Mastermind' achievement
Posted on Wed, 09/30/2015 - 15:38

Dear Mélanie,

Windows 10 is yet not officially supported by ARIS 9.8. However, there are no installation issues known.

On the computer where you want to install ARIS is your user account Administrator or at least equivalent to Administrator? That privilege is needed for registering a Windows service, which starts up ARIS later in the background.

And are you installing ARIS Client or ARIS Design/Connect Server?

Cheers
Rune

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