Our one of the ARIS Server is having a issue. After every 1 or 2 weeks the users are not able to log on to any of the databases hosted on the ARIS server. It says "Incorrect User Name or Password". We can add the server is ARIS BA, but cannot log in to any of the databases. The database server we use is MS SQL server which is hosted on some different machine. The database login is authenticated using LDAP server. So after every 1 or 2 weeks we had to restart ARIS service.
When we investigated the issue from the server logs, it shows an internal error saying "The connection was closed". Snapshot of the error
"com.idsscheer.aris.server.CannotBe - cannot be
DLException: Invalid state, the Connection object is closed."
Restarting the ARIS server service solves the problem. Does anyone knows what could be the cause for the Connection closed, and what kind of connection is getting closed?