Can't download ARIS Express

Hi Andrey,

please provide the following details:

• Java version installed
• operating system
• 32 or 64 Bit operating system
• browser used

Also, please paste the exception shown to you while you get the error mentioned above.

• Java version installed: 1.5.0_08
• operating system: Microsoft Windows XP
• 32 or 64 Bit operating system: 32
• browser used: Internet Explorer 7 (7.0.5730.13)

JNLPException[category: Download Error : Exception: java.io.IOException: HTTP response 404 : LaunchDesc: null ]

 at com.sun.javaws.cache.DownloadProtocol.doDownload(Unknown Source)

 at com.sun.javaws.cache.DownloadProtocol.getDownloadSize(Unknown Source)

 at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)

 at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)

 at com.sun.javaws.Launcher.downloadResources(Unknown Source)

 at com.sun.javaws.Launcher.handleApplicationDesc(Unknown Source)

 at com.sun.javaws.Launcher.handleLaunchFile(Unknown Source)

 at com.sun.javaws.Launcher.run(Unknown Source)

 at java.lang.Thread.run(Unknown Source)

 

java.io.IOException: HTTP response 404

 at com.sun.javaws.cache.DownloadProtocol.doDownload(Unknown Source)

 at com.sun.javaws.cache.DownloadProtocol.getDownloadSize(Unknown Source)

 at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)

 at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)

 at com.sun.javaws.Launcher.downloadResources(Unknown Source)

 at com.sun.javaws.Launcher.handleApplicationDesc(Unknown Source)

 at com.sun.javaws.Launcher.handleLaunchFile(Unknown Source)

 at com.sun.javaws.Launcher.run(Unknown Source)

 at java.lang.Thread.run(Unknown Source)

 

Hi,

alright... I think there is more that just one error.

First of all, you use an outdated JRE version. You need to use 1.6.0_10 or higher.

Than, most likely, your IT blocked the access to the JARs. In order to install/update, it must be allowed for the JRE to connection to the internet.

Bye,

Frank

Thanks! With your help my problem has been closed.

I am having the same problem as Mr Andrey.  I use Mac OSx 10.7.4, Java 1.6.0_33-b03-424 64-bit. I usually use chrome as browser.

How can I fix and install the software correctly?

Thx in advance

Hi Eric,

could you uninstall the 64 bit version and use a 32 bit JRE?

Bye,

Frank

I've reset my mac and it worked fine. 

thank you =]