Aris Mashzone Professional Install

We purchased Aris mashzone professional and need to reinstall on new laptops.  Every time I try we get an error message as follows.  I contacted support by email but no response as yet.      ZeroGur: Windows DLL failed to load

 at ZeroGa4.b(DashoA10*..)

 at ZeroGa4.b(DashoA10*..)

 at com.zerog.ia.installer.LifeCycleManager.b(DashoA10*..)

 at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)

 at com.zerog.ia.installer.Main.main(DashoA10*..)

 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

 at java.lang.reflect.Method.invoke(Method.java:597)

 at com.zerog.lax.LAX.launch(DashoA10*..)

 at com.zerog.lax.LAX.main(DashoA10*..)