Aris express does not proceed on activation screen (java)

Posted by Bruno Arruda

Posted on Fri, 03/10/2023 - 13:47 in ARIS Express

I installed Aris, but when activating the account, it performs authentication and does not proceed, no error message appears.

I already tested another against and another computer but the result is the same.

Does anyone know what can it be?

File attachments

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by Adrijana Agatić

Posted on Mon, 03/13/2023 - 09:13

Dear Mr Arruda,

I'm dealing with the same problem.

IT center tried to solve the problem, but situation is still same as on your picture.

Probably it's external issue.
I've contacted ARIS and hope to get feedback.

Kind regards,
Adrijana Agatić

by Eva Klein

Posted on Mon, 03/13/2023 - 10:17

Hi all,

We have fixed a issue some minutes ago. Could you please try again, it should work now.

Sorry for the inconvenience.

Kind regards.
Eva

by Denver Andrews

Posted on Mon, 03/27/2023 - 10:35

Hi Eva, I am experiencing the same problem. Please assist.

Thanks,

Denver

by Agata Maksymiuk

Posted on Wed, 03/29/2023 - 08:34

Hi Eva, I am experiencing the same problem. Please assist.

Thanks,

by Viraj Nayaka

Posted on Fri, 12/22/2023 - 09:02

Hi Eva,

can you please help me on this..

by Adrijana Agatić

Posted on Mon, 03/13/2023 - 14:17

Dear Eva,

Thank you for feedback. Now it's all ok with my ARIS.

Kind regards,

Adrijana Agatić

by Valery Dikun

Posted on Tue, 03/28/2023 - 13:05

Dear colleagues,

I have the same question/issue. As I understood Aris did not even try to send user information - I wittingly put wrong user information and Aris did not inform me that I used wrong name/password, just freezing on this step, I waited for one day as was recommended on the other threads, but nothing changed.