LB

Hi I can't log in my project room neither in old one as suggested in homepage..

I need to log in because I have a presentation and the Aris cloud has to work.

My project room is Fiora1

Thanks

Lucia

by Christoph Lorenz
Posted on Mon, 11/25/2019 - 12:12

Hi Lucia

What is the name of the project room?

regards

Christoph

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by Tobias Schneider
Posted on Mon, 11/25/2019 - 12:49

Hi Lucia,

I can see your project room on https://mc.ariscloud.com/login. Could you please try to reset your password via 'Forgot password action? I attached a screenshot.

Regards

Tobias

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by lucia ballerini Author
Posted on Mon, 11/25/2019 - 14:26

In reply to by tobs

Which user do I have to reset ?  Viewer or Designer, at the moment both of them are locked.

When I send the reset which of them is considered?

Thanks

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by Christoph Lorenz
Posted on Mon, 11/25/2019 - 14:18

Hi Lucia

Did you already try the hint from the last comment " Could you please try to reset your password via 'Forgot password action? "

Did this work?

You can also contact our Global Support Team via empower.softwareag.com

Regards

Christoph

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by Marc Lehmann
Posted on Mon, 11/25/2019 - 15:28

In reply to by ballerlu

Hi there,

We have just triggered the password reset for you. Please follow the steps described in the email and let us know the results.

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by lucia ballerini Author
Posted on Mon, 11/25/2019 - 16:17

we received the mail from the support (usermanagement@aricloud.com) with the link to confirm the reset, but we did not receive the consequent mail with the new pwd... so we are still stuck

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by lucia ballerini Author
Posted on Mon, 11/25/2019 - 17:02

sorry... at the moment I 've tried to enter we arisdesigner@fiora.it and it works....with the old pwd

we are not able to download the document we put inside and in the previous 

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