Hi I can't log in my project room neither in old one as suggested in homepage..
I need to log in because I have a presentation and the Aris cloud has to work.
My project room is Fiora1
Thanks
Lucia
Hi I can't log in my project room neither in old one as suggested in homepage..
I need to log in because I have a presentation and the Aris cloud has to work.
My project room is Fiora1
Thanks
Lucia
Hi there,
We have just triggered the password reset for you. Please follow the steps described in the email and let us know the results.
Hi Lucia,
I can see your project room on https://mc.ariscloud.com/login. Could you please try to reset your password via 'Forgot password action? I attached a screenshot.
Regards
Tobias
Hi Lucia
Did you already try the hint from the last comment " Could you please try to reset your password via 'Forgot password action? "
Did this work?
You can also contact our Global Support Team via empower.softwareag.com
Regards
Christoph
Which user do I have to reset ? Viewer or Designer, at the moment both of them are locked.
When I send the reset which of them is considered?
Thanks
Hi there,
We have just triggered the password reset for you. Please follow the steps described in the email and let us know the results.
we received the mail from the support (usermanagement@aricloud.com) with the link to confirm the reset, but we did not receive the consequent mail with the new pwd... so we are still stuck
sorry... at the moment I 've tried to enter we arisdesigner@fiora.it and it works....with the old pwd
we are not able to download the document we put inside and in the previous