The ITIL Process Map is the starting point for all drill-down activities within the ARIS ITIL Reference Model. The Process Map structures all ITIL V3 processes and functions along the different ITIL Service Lifecycle Phases. For all processes and functions more detailed models depicting further information have been assigned.
7 Replies
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Thank you. This is excellent.
It would be great if you can provide ITIL Incident Management & Change Management Process Reference model with (Roles, Process Map, Controls, Connections & EPC).
Thanks in advance. :)
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This looks great.
Request more details on the incident management pl.
Thanks!
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