JS
Hi
We are trying to access ARIS via the web client from outside of our domain. The following works:
- Accessing the ARIS Web Client web page
- Select the ARIS tool from the web page
- Select the database
- Downloading the ARIS application
However, at this point it struggles to connect to the database.
- I get a "Unable to find a server with this name. Check the 'hosts" file on your computer or your domain name server." message when trying to connect to the computer's name.
- I get a "Unknown connection error. Error code:6" when trying to connect to the computer's IP address. (the IP can be pinged from client side)
I've also tried:
- opened port 16070, 16071 and 16073 to see if this makes a difference, but get the same error.
- Doing the Host Name- IP Address mapping in the hosts file. This results in the "Unknown connection error. Error code:6" error message.
- Trying to access this via the installed client - same errors as above.
Does anybody have any other ideas?
Thanks,
Johan
Thu, 04/07/2011 - 17:26
Hello Johan,
the "Unknown connection error. Error code:6" was explained as a missing binding between Aris service ports and the Business Server's host address.
In addition to opening ARIS service ports in the firewall you need to configure Business Server for using "multiple network cards" as described in the Installation&Admin-Guide.
If you want to connect only Architect/Designer clients to Bus Server configure "2a. public connection" and allow port 16070 in the firewall rules.
For ABA/Designer and arisadm71.exe (Admintool) or SiteAdmin-clients configure "2b. multiple connection" and allow ports 16070 and 16073 (aris71_admin_agent service) in the firewall.
This works in settings
- that have no DNS support (use the host's IP address instead of a FQDN)
- with a firewall or proxy server between Aris clients and Business Server, however NAT is not supported
- on virtual server platforms
Regards, Martin
Let's say for our example, the computer / server in question is on a private network at 192.168.1.2.
Let's also say that there is a firewall. This firewall is setup to route external traffic to the server i.e. has a route from an external (Internet) address to the server. Also for our example the external address resolves to FQDN of aris.domainname.com.
So here are the steps to ensure ARIS can be accessed from the outside World via the fat client.
- On the firewall open ports 16070 - 16090 (optionally set it to the port numer assigned);
- Check that the hosts file of the Windows sever has aris.domainname.com pointing to 192.168.1.2;
- Edit the userServerSettings.cfg (found in the ARIS server directory) to include the following:
<profiles>
<public options="--host aris.domainname.com" />
</profiles> - stop the ARIS services;
- ensure that adminagentsvc.exe, arisserviceenabling64 are stopped (Review the taskmgr - this sent us for a loop)
- start the ARIS services.
