Hi,
I am trying to model our business processes. The business departments also want to model the “process steps” below.
• “Trigger request”
• “Hand over to …”
• “Assign order to next responsible”
• “Close task”
• “Create reference of App A in App B”
• “Inform Field Engineer”.
• “Ready for ...”.
For my opinion these Process Steps are not really Business Process (Steps). They are more technical (“HOW to do something”) and status changes. I wonder if we should model those. But the business wants to have them included.
What would you do? Can they be included in a business process model and if so how in BPMN or Value Chains?
Many thanks in advance
Ludwig