Wed, 2023-05-31 03:00
2021-11-15 in ARIS Cloud Support
Hi,
We got a message from SAG with a discount offer (screen 1), but unfortunately, it does not work (screens 2 and 3).
I tried in different browsers, so it seems the problem is with the site.
Also, I cannot generate invoices for Wire transfer, please support.
Thanks!
Hi Alexander,
sorry for the inconveniences. There was an issue in the order form. Could you please try again? It should work now. If not, could you please forward the mail you got to our contact address.
Kind regards
Eva
Hi Eva,
Thank you very much, now it works. Really apreciate.
Regards
Hi Eva,
I do not want to create a separate topic for the question.
One of my client is going to perform payment these days for a Cloud subscription, as they only registered we don't want to wait for standard 20 days to receive a 10% discount for the first subscription. Could I ask you to trigger this discount in advance (do you need the project room name) or provide the client with a discount code? We would really appreciate that!
Also, I would ask you to text me on my email info@bps.org.ua, I have several questions on the commercial matters for ARIS Cloud, e.g. is it possible to provide signed Invoice etc. Appreciate any help!
Hi Alexander,
if you share the mail address or the project room name I can arrange for the renewal mail to be sent earlier. That makes it easier to renew and the needed information is also included.
Please send all your questions and issues regarding the shop flows to shop@ariscloud.com. We will check everything together with the shop provider.
Kind regards
Eva
Hi Eva,
Unfortunately, all emails to shop@ariscloud.com returned with the error (please see attached). I've tried from different accounts, the same result ( Could you add my info@bps.org.ua into the white list?
Regarding the early renewal letter, the clients's project room is .
Appreciate your support!
Hi Alexander,
I'm really sorry for this inconvenience. We have fixed an issue and it should work now. Could you please try again.
Kind regards,
Eva
Eva,
Thank you very much for your support!
Hi Eva,
The client received a renewal notice but without any discount for the first subscription. Actually I kindly asked about that. Could you send please the renewal link like in the very first topic (with 10% discount)? Thank you!
There should be a coupon code in the text at the top of the mail above the "Upgrade" button.
Hi Eva,
Please see attached mail we receive, firstlog screen and Uprade area. I do not see a coupon ( Could you help please?
Hi Eva,
if you are talking about the code in mail header - it does not work
See attachment
It should be part of the renewal mail but nevertheless to make it easier for you, I created a voucher which you can use. Please enter community21 in the order process.
Thank you very much!
Eva, thank you for the great support, we are very good now!
I'm very happy to hear that! It was a pleasure to help.
Thank you!