Dear colleagues from SAG,
I honestly have the impression that you may not fully realize how serious this has become, but almost every new release of the ARIS Cloud version turns into a major disruption.
There is hardly a single release after which at least one of my clients does not come to me with a complaint that ARIS is partially or completely down. Each time the issue is different, but the result is always the same: another support ticket with either Critical or Crisis severity.
Today we had yet another crisis: ARIS was unavailable for almost the entire working day, and 8 users were unable to work for the whole day. Below, I am attaching a screenshot — and this is only one client over one year:
To be completely frank, this looks like a serious problem in your release and testing process. It is extremely frustrating to hear the same kind of complaints from clients almost every month.
At the moment, ARIS Cloud has become so unreliable that it is very difficult to recommend it to new customers.
I believe this situation requires urgent attention and a fundamental review of the quality assurance and release management approach.
Tim Knechtel on
FYI, we are not experiencing such issues, as we are using ARIS Enterprise (cloud).