BV

I receive an error when I try to install the newest version of ARIS-express.



This is the error:

Error Code:    -5006 : 0x800700b7

Error Information:

>SetupNew\setup.cpp (591)

PAPP:ARIS Express

PVENDOR:Software AG

PGUID:49ABE0DF-5BC9-40E8-8996-7A2938BFB5C2

$16.0.0.400PAK

@Windows 7 / Server 2008 R2 Service Pack 0 (9200) 

IE Version: 9.11.14393.0

Note: I have the newest Java version installed and tried everything in the other posts related to this issue. I Do not have multiple files related to ARIS, the only file that I currently have is the installing file.

by Frank Weyand
Posted on Wed, 04/05/2017 - 16:11

Hi,

how big is the exe file you are downloading?

Bye,

Frank

0
by Bram van den Bogaard Author
Posted on Tue, 04/11/2017 - 21:56

Hi,

The file is 186 MB.



Thanks,

Bram

0
by Svetoslav Savachki
Posted on Mon, 07/23/2018 - 18:50

Guys, I have the same error, but with ARIS Design Server 9.8.10. However, I tried using an older version (luckily I had it handy) - 9.8.5 and the installation started with no issues. I really want to find out what the issue is though. Do you have any ideas?

0
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Mon, 07/23/2018 - 19:33

In reply to by VitaminXbg

Dear Svetoslav,

Most likely this error is caused by a anti-virus scanner which falsely detects some temporary files of our (InstalledShiled-based) setup as threat.

Ask your IT support to either turn off the anti-virus scanner during the of your ARIS installation, or exclude the folder where %TEMP% points to, and where our setup extracts its temporary files.

Cheers

Rune

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks
  • Profile picture for user frankweise
  • Profile picture for user Henrik Buckler
  • Profile picture for user UffeK
  • SS
  • MZ
  • PacMan

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock