ARIS 9.8 for education and research out now!

Hi!

I´m student and i have a e-mail with link for ARIS 9.8 download. But I can´t download the files, appear message error. Can you help me?

Best regards,

Daniel Sanchez,

Hello Daniel,

 Sometime there might be a temporary glitch in the download link. Did you try downloading again? What is the error message you are getting?

Regards,

Ranjitha

Hello Christiane,

I have installed ARIS 9.8 for education and research. It worked all fine at first.

But today, after having booted the computer, I get this message when I try to start ARIS 9.8:

"Unable to find a Java Runtime Environment in the specified directory. Please

check the value of 'jvmPath' in launcher.cfg and try again."

How to solve this issue?

Regards

Chris

Hi Chris,

in the path "<aris client installation path>\client\config", there is a file named "launcher.cfg", make sure this file was not edited. Normally, it containes a line:

    jvmPath="./jre"

This means, the jre is located here:

<aris client installation path>\ARIS9.7\client\jre

Make sure, that in this location, the jre is placed.

Bye,

Frank

Hi Frank,

I installed ARIS 9.8 just a few days ago. It worked fine on the first day. I have not changed the installation. The launcher.cfg has not been edited. There is a lot of files and folders in C:\SoftwareAG\ARIS9.8\client\jre - look at the screenshots I have attached. What else do I need to place in this location?

Chris

Hi,

in the folder "C:\SoftwareAG\ARIS9.8\client\jre\bin", is there a file named "java.exe" and "javaw.exe"?

Bye,

Frank

Hi Frank,

"java.exe" - yes

"javaw.exe" - no

But there is a "javaws.exe"

Chris

Hi,

1.) the javaw.exe should not be needed, actually. But normally it is there, which is strange. Somehow, your directory was modified.

2.) check the existance of the dll in your path like below (it is 9.7 in the screenshot, but that should not be a difference.

Bye,

Frank

Hi,

only Xusage.txt is there. Not the dll.

Chris

Ok, then we have the solution. Somehow, these files are removed, don't know why....

You can copy the 2 other files from an appropriate JRE (should be the same version)... maybe a colleague have ARIS installed as well.

Bye,

Frank

Hi Frank,

ok, thank you, it's working again.

I remember that a few days ago a Java update has installed itself. Could it be that it has deleted the files in the SoftwareAG directory?

Chris

Hi,

well, I cannot say what the JRE update considers to be necessary, but I would not think so. Maybe we should have an eye on that... if that happens again, we'd need to check what happened previously on your machine, e.g. an update of the JRE or something else. We haven't had this effect before. However, glad that it's working again.

Bye,

Frank

Hello,

is the ARIS Business Rules Designer included? I cannot find it.

Chris

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