
Description: ARIS Express unable to install with error message "Application Error: Unable to launch the application"
Category: ARIS Express
Description: ARIS Express unable to load, with error description of "The following required field is missing from the launch file: <jnlp> (see screenshot)
Reproduce the problem: click on the download ARIS Express link
Operating system: Windows XP Service Pack 3 language: English (UK)
Java Version: Version 6, Update 13
Browser: MS Internet Explorer 6 (and I have tried with MS Internet Explorer 8 as well)
Hi Sebastian,
I have checked by pop-up blocker is turned off, and I have checked my Java, proxy server and network access and all appears to be as required. The install doesn't make it to the stage where I can select 'save' or 'run' so I am unable to try either alternative. Any other suggestions?
Thanks,
Chris
Hi Chris,
one suggestion from my side. Please try to insert the proxy directly to your JAVA control panel contained in your systems control panel.
In the tab "General" you will find the "Network-Settings".
Please select "use proxy server" and then open the advanced settings.
You have to insert the proxy for HTTP and HTTPS(Secure).
I hope that this will solve your problem.
Regards,
Markus
Hi Chris and Volker,
I also faced the very same problem, and realised that is the problem with the Java Instance. I also tried with JRE 1.6 update 13 nad got the very same problem.
I tried using JRE 1.6 Update 14, and able to launch the application. Its working fine for me.
@Markus: You are apsolutely right about the configuration, but I am not sure that even making the required configuration it is giving the error with JRE 1.6 Update 13
Just try with JRE 1.6 up 14, hope it works.
Regards
Parveen
Parveen,
Unfortunately I am not sure this is completely true. I am now using update 14 (as i thought it may resolve the issue), but unfortuntely I have still had no success.
I have tried your suggestion Markus, but it still appears to not fix the issue! I'll talk to our ICT team here and see if we can come up with a resolution.
Hi Chris, hi Volker,
I'm pretty sure that the JRE is not configured the right way, or the proxy does not allow the JRE to connect to the . I'd like to have a look on that, if you are still not able to run the tool.
In that case, please send me an eMail and I'm going to set up a webex session where hopefully I can help you to solve the problem.
Bye,
Frank
Hi at all,
we think we solved the download problem (which is described in this thread). A new version is deployed. Please test the download again.
If this not work try to remove the old installation first. So please open the Java Control Panel (Tab General)-> View.. , and deinstall the old version of the application .
Regards Thomas
Im getting 'unable to launch application'
the following java exception:
java.lang.ArrayIndexOutOfBoundsException: 0
at com.sun.deploy.security.CPCallbackHandler$ChildElement.<init>(Unknown Source)
at com.sun.deploy.security.CPCallbackHandler$ChildCallback.openClassPathElement(Unknown Source)
at com.sun.deploy.security.DeployURLClassPath$JarLoader.getJarFile(Unknown Source)
at com.sun.deploy.security.DeployURLClassPath$JarLoader.access$1000(Unknown Source)
at com.sun.deploy.security.DeployURLClassPath$JarLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at com.sun.deploy.security.DeployURLClassPath$JarLoader.ensureOpen(Unknown Source)
at com.sun.deploy.security.DeployURLClassPath$JarLoader.<init>(Unknown Source)
at com.sun.deploy.security.DeployURLClassPath$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at com.sun.deploy.security.DeployURLClassPath.getLoader(Unknown Source)
at com.sun.deploy.security.DeployURLClassPath.getLoader(Unknown Source)
at com.sun.deploy.security.DeployURLClassPath.getResource(Unknown Source)
at java.net.URLClassLoader$1.run(Unknown Source)
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at com.sun.jnlp.JNLPClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)
at com.sun.javaws.Launcher.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
EDIT: I should add that Im running Vista with Java 7 with update 6 (previously Java 1.7)
Hi,
we do know right now what the problem is.
Good news: it can easily be solved and just costs you a few minutes.
Bad news: you can't use the new JRE for ARIS Express.
Please have a look here: http://www.ariscommunity.com/users/frank-weyand/2012-08-27-important-problems-starting-aris-express-bug-oracles-jre-java-7-update-6
Bye,
Frank