I am not able to Activate ARIS Express

Giuseppe Dell'Erba on June 18, 2013

Hello,

I am not able to Activate Aris Express.

As you can see, I am able to access the Community with my ARIS credential, I checked the Java settings and I have the "use browser setting" set.

Why I cannot activate and I get the message: "Unable to connect to ARIS Community. Please connect to the Internet when running ARIS Express for the first time so that your login can be checked. In addition please check your system's proxy settings under Internet options".

Consider I am inside my corporate network. I checked the Internet Explorer 8 proxy settings and i have "Use automatic configuration script".

Thanks for the support

Giuseppe

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6 Replies

Frank Weyand on June 19, 2013

Hi,

your proxy does not allow Express to connect to the community, or Express is not able to read the proxy data.

Your can do the following: if you use the Windows executable, install the free webstart version (for other systems then windows, this will also work for windows) as well.

If the registration works with that version, you can nevertheless use the windows executable.

Bye,

Frank

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Giuseppe Dell'Erba on June 19, 2013

Hi,

thanks for the feedack.

Do you mean I have to install the "Free Download for other systems" package available in:

http://www.ariscommunity.com/aris-express/download

Thanks

Giuseppe

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Frank Weyand on June 20, 2013

Hi,

yes, right.

Only for the registration... this version has other possibilities to register through the proxies. If successful, you do not need this version anymore.

Bye,

Frank

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Giuseppe Dell'Erba on June 20, 2013

It works!!

Thank you very much!

Giuseppe

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Giuseppe Dell'Erba on June 24, 2013

Bad news. Switching to my new Windows 7 laptop , the install the "Free Download for other systems" package dooesn't work: "Unable to launch the application"..

I get the following exception :

om.sun.deploy.net.FailedDownloadException: Unable to load resource: (http://download.ariscommunity.com/PngEncoder.jar?version-id=1.0, 1.0)

at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)

at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)

at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)

at com.sun.javaws.Launcher.downloadResources(Unknown Source)

at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)

at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

at com.sun.javaws.Launcher.launch(Unknown Source)

at com.sun.javaws.Main.launchApp(Unknown Source)

at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

at com.sun.javaws.Main$1.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Why with Win7 OS it doesn't work? I succeeded last week on WIn XP...

Thanks

Giuseppe

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Frank Weyand on June 25, 2013

Hi,

this is a problem in the JRE. Express runs with Win7 (actually, the system is not important, but the JRE underneath).

Could you delete your webstart cache in order to make the JRE beeing downloaded completely new?

Bye,

Frank

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