Problem accessing ARIS Express

Dear Deryl,

Have you checked the installation instructions?

http://www.ariscommunity.com/aris-express/installation

Or the FAQ?

http://www.ariscommunity.com/aris-express/installation-faq

Those pages should help to identify the issue. E.g. Java (via Control Panel) requires the same proxy you are using in your browser.

Cheers

Rune

Yes, I followed the installation instructions explicitly and, as I stated in my original post, I checked the FAQ and the Java Control Panel has the same proxy settings as my browser but the connection still does not work.

I did it everything too. Maybe I should dance with a tambourine a little. Or maybe wait for the full moon or anything else.

I am having the same problem. Any help is wellcome.

Hi,

can you specify which version of Express you are using? The windows setup executable or the webstart version?

If you use the windows executable, the settings in the Java control panel are not relevant.

BTW: if you configure your proxy manually, make sure, that the HTTPS protocol (which is called "secure") in the options use the same proxy as the standard http protocol.

Bye,

Frank

The shortcut points to C:\Program Files\ARIS Express\client\ARIS Express.exe so I assume it is the windows executable.

I had the same problem. I re-install Aris and work.

Tambourine helps!

But seriously I don't know what was that - I reinstalled the program twice or more and rebooted my PC and even downloaded installation exe anew. It works now and I don't know why. Feeling not too good.

Best regards everyone.

As an aside, the CAPTCHA thing you have to enter at the bottom of this page to submit a comment sucks.

I've reinstalled the program twice, rebooted numerous times, and no progress.  Another person in my department is using it and said he had the same problem when he installed, but it just started working the next day.

Maybe I'll go buy a tambourine.

Ok, I uninstalled the Windows executable version and followed the installation instructions for systems other than Windows (jnlp version) and this one works.

You guys need to get the Windows executable version working.

Hi folks,

we decided to offer a tambourine in our online shop <irony off>.

As I said in another thread, we have hundreds of new users per week, where normally we do not get that feedback, that the check does not work. Sorry for any inconveniences, but I am happy to read that - eventually - the software is going to work.

The installation itsself should not have any influence whether the community-check should work or not.

I am quite sure, that the problem is caused by the proxy configuration. Some inside information: the windows version reads the system entries for the proxy and uses a library to get the proxy adress. The webstart version instead, as it runs in a sandbox, takes benefit from the JRE mechanisms to do the call through the proxy. There seems to be a difference.

The workaround is: since the webstart version can be installed in parallel as the windows version. So, if the windows versions refuses to do the check for the community password: install the webstart version, do the check for the community accound, install the windows version... voila. The windows version won't ask for the community account anymore.

Bye,

Frank

Frank,

I recommend adding this workaround to the FAQ rather than waiting for everyone to get around to trying for themselves.  It was a frustrating 3 days that could have been resolved in minutes had this information been readily available rather than requiring me to discover it for myself.

Also, perhaps you should include a coupon for a tambourine, just in case.

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Hi Deryl,

sorry again. Unfortunatly, there is a relatively big range of proxy configuration, and for sure, we cannot test all of them. So it would be a great favour for us, if you just could give us a bit information from your IT... DNS, DHCP, is a pac file used or directly the proxy adressed, do you use automatically detection of proxy and so on...

I will forward your request about the FAQ.

Bye,

Frank

As instructed I managed to install the JNLP package when specifying my proxy server.

However again the first login fails with the following error message on the Java console:

2013-04-16T17:28:02,904 INFO - [community] Failed to read server's response: Authentication failure

2013-04-16T17:28:02,904 INFO - Tue Apr 16 17:28:02 CEST 2013:

org.apache.xmlrpc.XmlRpcException: Failed to read server's response: Authentication failure

 at org.apache.xmlrpc.client.XmlRpcStreamTransport.sendRequest(Unknown Source)

 

Please advise,

Hi Ms Seghers,

make sure that the proxy allows the call to the community. HTTPS is used. I would recommend to ask your IT.

Bye,

Frank

Our proxy does support HTTPS besides HTTP yet the one time registration still does not work.

According to my IT the problem might be related to the fact that  that my proxy delivers another format for the error message as the ones Express checks for. Thus, Express does not detect the need to check the proxy... and as a consequence, the check for the community password fails. See http://www.ariscommunity.com/users/miguelalbuquerque/2013-03-21-aris-express-doesnt-seem-support-proxy-authentication

In the thread above you say you will make this check more robust. and that until you did not bring an update for this, I won't be able to register through my proxy.

When can we expect a solution/work around for this?

Hi,

yes, your proxy supports HTTPS for sure, but the question is, that it also allows the HTTPS for java applications as well, not only for the browser.

The problem about the format of the error message another issue.

This is only important, if your proxy requires user/password protection. This does not consider the community password, but the authentication for the proxy.

Bye,

Frank

Dear,

Below the answer from our IT:

"Our Proxy application is Squid, one of most usable proxy in the world :-). Of course it allows https for all kind of applications.

But, if you are able to provide host or domain name (like ww.aris.com or aris.com) needed by your application, We are able to configure proxy for bypass authentication. Because I suppose problem is authentication."

Can you provide the requested information (if this would resolve the problem)?

Hi Ms Seghers,

well, the URL to do the check beginns with: "https://www.ariscommunity.com/", if this is enough information for you IT.

Bye,

Frank

Hi , add anotehr vote to issues getting Aris Connect to login at 1st start, I have read this thread, about to try usign the Java version, but I need to wait for IT to install Java. Question with the windows version how can I confirm that the issue is with the company proxy and not some other issue ?

Thanks