Hi,
Is there an integration with Service now ?
Like all the applications in the service now, can we bring to ARIS, and enable dynamic updation of the systems data.
Thanks,
Dharsan V
2 Replies
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Hi,
I believe you can but this requires a specific license - I would reach out to your sales representative.
Best,
Veronika
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It makes sense only for Enterprise Edition. There is no integration/automation if you use the Cloud.
But for Enterprises, it is possible. The straightforward way is to use APIs, and it all depends on your IT architecture, security policies, etc. In the case of ARIS, the API module requires an additional license.
Another way is to use reports (it also depends on infrastructure and security). For example, SN generates an export file (CVS, XML, JSON, etc.) for storage, and ARIS takes this file and adds/updates it in the repository by schedule.
It doesn't matter what approach is selected (API, scripts); you need to define the update's business logic. For example, what should the integration solution do if you've changed or deleted the system from the SN repository? You cannot just simply delete it from process models because it will affect a lot of stuff like SOPs, Job descriptions, etc. So, mainly, integration is not only about technical stuff, but also about business rules and change management processes