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I've got a problem with authorization in ARIS community (step 3 of activation wizard process) when trying to install ARIS Express 2.4 version (please, have a look at the screenshot attached). The system keeps on telling there is a problem with Internet connection but it's absolutely OK.

My account data (e-mail/password) are also OK since I can easily authorize in ARIS community web page.

Please, tell me what is a problem.

Thanks in advance


Kind Regards,


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by Andrey Danilov
Posted on Sat, 11/05/2016 - 11:33

I and my students are got this problem too.

by Dmitry Martyshkin Author
Posted on Tue, 11/08/2016 - 07:44

In reply to by miro.goepel

Dear Miro,

Thanks for your reply. Actually, I've thoroughly studied and tried all the issues described in FAQs section before writing my topic in forum. That was some other case. I resolved the problem by re-installing/updating JRE on my laptop, although my previous JRE version was absolutely compatible with the program.

Thanks all the same,

Kindest regards,



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