I've just sent the following question to support team:
ARIS Express 2.4d, Version: 2.4d - 7.1.0.1161389, JRE: 1.8.0_131
Hi,
I was following a recommendation to try using ARIS Express for process mapping
on one of my projects (ERP system implementation). I installed ARIS Express
on a Windows 10 machine using the installer downloaded from your site
(aris-express-setup.exe, version 2.4d). After solving the issue with
launcher.cfg file (https://www.ariscommunity.com/users/duezenb/2016-10-25-erros-starting-aris-express-launchercfg)
I successfully installed and ran the program.
After using the program I realized that it's functionality is different from
the one shown in the tutorials (https://www.ariscommunity.com/aris-express/tutorials).
In fact part of the functions (SmartDesign forms etc.) seem to be
discontinued. Moreover I haven't found such objects as "Organization unit" in
"Symbols" and "Fragments" panel and top menu (Menu > Insert > Object).
Without this object the organization chart diagram is generally worthless. Is it a deliberate action to
reduce the functionality or there is some way to activate it?
Thank you and kindest regards,
Dmitry Somov
Dmitry Somov Author on
Thank you.
It turned out that the reason was Firewall blocking access to ARIS server.
After enabling connection to the server all the above mentioned issues (lacking objects, SmartDesign forms etc.) were resolved.