Wed, 2022-07-20 18:00
DT
Hello,
due to an installer failure while updating the license, I had to reinstall ARIS 9.6.
To recover my local database, I moved the folder work_postgres_local from my former installation to the new installation: it worked successfully.
Unfortunately, I cannot find my customized Evaluations/Reports in the Administration tab of ARIS Architect anymore.
What I can do to make them visible again?
Thanks in advance!
Hi,
as I understand you are using ARIS standard DB (postgres), no external database was attached. After the failure you copied/replaced the whole folder work_postgres_local to the new ARIS installation. Although I have some doubts it would be that simple, I would like to ask how did you do the copying steps?
Stop ARIS Server > Make a backup of the original folder > Copy/replace the old folder content > Start ARIS server
However, I would not make folder copies in attempt to save the configuration.
Best
Tony
Yes, I confirm I was working locally on my pc: no external server was involved.
I did the following steps:
Uninstall ARIS (after the license update failure) from PC > Reboot PC > Install ARIS again > Tell the installer where the license zipfile is > Reboot again (after all, I'm using Windows...) > Replace the newly work_postgres_local with the one from the old install > Launch ARIS Architect.
My models, filters and other basic elements are loaded and shown correctly.
But my customized Reports and ArisScript aren't visible anymore.
Do I have to copy another old work_*_local in the new install alongside with the old work_postgres_local?
Thanks again
Hi,
Are you using ARIS Design server installed on your PC, or you are using ARIS client (rich client)?
I thought you are talking about the ARIS server on your PC, but if you are using ARIS client I can't help you.
Best
Tony
I don't really understand this question: I'm not exactly an expert on ARIS inner workings.
All I can provide on this subject is the attached image.
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In the Windows "Start" menu check the ARIS installation folder for ACC (ARIS Cloud controller). This would give you information about the installation type, but most probably it is a rich client and I have no experience with it.
I verified: I'm using ARIS Client 9.6 on my pc, without any connection to any server, except the built-in one (LOCAL).
Anyway here's another attached image which better describes the issue at hand. Is there a way to recover that script or have I to install PostgreSQL to peek in the database? :-(
Dear Daniele,
Replacing work_postgres_local from a broken into a new installation is feasible. However, you also need to request ARIS to update its data which is step 5 in the procedure below. As you have already replaced the folder, follow all remaining steps, but DO NOT start Architect yet.
1) Open Windows Explorer and go to folder
C:\SoftwareAG\ARIS10.0\LOCALSERVER\bin\work\work_abs_local\tools\arisadm
2) Hold the SHIFT key, right-click on that folder name and select Open command window here
   Alternatively, execute the following line via Windows Start button
   C:\Windows\System32\cmd.exe /K "cd C:\SoftwareAG\ARIS10.0\LOCALSERVER\bin\work\work_abs_local\tools\arisadm"
3) In the Command Prompt press the TAB key to select arisadm.bat, or enter arisadm.bat
   Then hit ENTER to start ARIS Server Administrator as batch program
4) Copy and paste this command to connect to LOCAL with these parameters *
   server localhost:14900 default system manager
   If successful the prompt will be changed to: default@localhost<aris>>
   If not successful, you probably don't have ARIS 10.0 installed *
5) If you are successfully connected, enter a command to update the manually rescued databases:
   maintain all
6) After the database maintenance returns, close ARIS Server Administrator with command
   exit
7) Then close the Command Prompt with
   exit
8) Close ARIS Architect, confirm to stop LOCAL
9) Start ARIS Architect again, connect to LOCAL and find your rescued databases
*) Remarks:
The required port in step 4 changes with every ARIS version. In ARIS 9.8 the port was 14102.
Its value can be found next to "zookeeper.application.instance.port" in this file:
C:\SoftwareAG\ARIS10.0\LOCALSERVER\bin\work\work_abs_local\runnable.properties
Cheers
Rune