ARIS 10.0.2.1.1185787 - problem during client installation

Hi Eleonora,

One reason about this error could be the recourses of computer, please check if you have enough memory and hardware to use local installation, on the dvd has the documentation 'ARIS System Requirements.pdf' and check the local server requirements...



BR

AO

Hi Eleonora,

during the setup process log files is written by the setup. To analyze the source of your problem these logs would be very helpful.

Can you please provide me the logs ? 

[Execute the batch file 'collectLogFiles.bat' in <your-installtion-path>/support. This will create in the same directory a file named 'logfiles.zip']

BR, Andreas    

Hi Andreas,

sorry for the late reply. At the moment, I do not have the pc on which we had tried to install the client with local db, but I have the log files that I saved during the installation.

Thanks and regards,

Eleonora

Hello,  Need help with installing Aris Client 10.0.15 locally.  Getting error message: "Unable to start software ag aris 10 local".  Have selected the appropriate radio button on install, dont have issues with RAM and disabled security/firewall settings during install.  I attached my install log files below.  Please help... not sure what else to do.

Dear Ed,

It's better to start a new discussion for a new issue. The discussion above is 5 years old.

Looking at your installation log files, it seems as if the Windows service couldn't be created by the ARIS Client setup. And it seems as if you tried several times to install ARIS Client with LOCAL. Maybe the failed attempts couldn't remove all remainders.

I suggest to restart your computer and try it once more. If that fails again, I suggest to open a support ticket as this forum isn't meant to resolve technical issues.

Cheers
Runè

Thanks Rune,  

I thought about that after, and created a new post.  Per your suggestion, let me give it another shot and if still not working, I'll try the support ticket route.