I am the only user and no viewers, yet a model is locked and only available as 'read only' as it is being reviewed by me....
How do I 'unlock' it? I did not lock it, as I was still busy working on the model.
3 Replies
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Hi
Such an effect can occur if your browser window is closed unexpectedly. Then your session keeps connected for a certain amount of time. But after 30 minutes you should be able to change the model again. Did you chek this?regards
Christoph
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Hi Christoph
Thank you for the reply. I left it overnight and still no change....
I eventually deleted my work and started again. The same thing happened again.... I can't redo all my work every day... Maybe any other suggestions?
Kind regards
Erika
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Hi
Could you please send the name of your project room to inbox@ariscloud.com?
Then I would have a look at it
regards
Christoph