Unable to open Aris Express models

Hi,

actually we never heard something about such a behavior before. Is it possible, that something has been changed on your colleague's computer regarding the Windows registry or file type association?

What happens, if your colleague just double clicks a model in the Windows Explorer?

Bye,

Frank

Hi Frank,

Sorry for my late answer, was a couple of days off.

No, nothing changed on her computer in the meanwhile... The weird thing is that the problem occurred "occasionally" last week; she created several models and some of them were OK, others weren't!

In the Windows Explorer, you do not see any difference between good and bad files at first sight; they are all categorised as "ADF files" in the list. When trying to open an erroneous file through the Windows Explorer, nothing happens (nothing opens, no error message). When giving a right click on one of those files, you only get a restricted list of possible actions:

• open
• open with...
• scan for threats
• send to...

While "normal" ADF files give the same options plus:

• cut
• copy
• create shortcut
• delete
• rename
• properties

In other words, the erroneous files are unmanageable. Not even possible to delete them.

Thanks in advance for your help.

Hi,

this sounds strange... I really like to have a look onto one of that files.

Since there is a "send to..." available on those erroneous files, could you please send one to me? So I could have a closer look on this...

Bye,

Frank

Hi, has a solution been found for this problem? Got the same problem with a few of my files. 

Best regards

Julian

Hi,

it look like the problem was not a Express problem but a file problem in the system. Like described, if some context menus in the windows explorer like cut/copy etc is not available, it seems to be a file location problem.

Bye,

Frank