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Research studies from Forester about the success of BPM programs show that the BPM program success rate (67%) is depending on the availability of a BPM Competence Center and a BPM Chief Process Officer (CPO). How can you make sure that your BPM governance organization is working effectively?

The BPM framework, introduced at the previous blogs, will help you in creating an aligned BPM project portfolio, BPM roadmap and select the required BPM platform. The Enterprise BPM framework will also help to define the required BPM roles and BPM expertise needed within the BPM Competence Center (CC). 

Enterprise BPM Framework, BPM Governance

The BPM Competence Center supports the business and ensures the quality of the BPM architecture. The BPM Competence Center provides the skills to support the process improvement initiatives, the SAP projects and the ERP Competence center. By the definition of a BPM Competence Center and a Chief Process Officer the management commitment towards BPM is clear and this will help to break down internal barriers. The BPM Competence Center can start as a virtual team, which will grow over time as the need for BPM will become clearer. The BPM Competence Center is responsible for the implementation of the BPM roadmap and the improvement of the BPM maturity in order to reach the expected BPM ROI. The higher the BPM maturity the more the BPM platform will become a core application which is integrated within the daily operating activities of all employees. 

Evolution of Business Modeling

The operational BPM platform will enable alignment of employees and implementation of EFQM and COBIT. The progress of the BPM maturity can be measured using BPM KPIs, which are similar as defined within COBIT and EFQM. Every organization can define their own BPM KPIs based on the structure of the enterprise BPM framework and define the financial benefits linked to the BPM KPIs. The higher the BPM maturity level (alignment) of the organization the more benefits the organization will leverage from the BPM framework. The daily management of the BPM KPIs will improve the realization of the BPM ROI and the effectiveness of the BPM governance organization.

Based on the results of the BPM maturity checks the average BPM maturity level is between level 1 and 2, which means that most organization must focus on the formalization of the processes and start implementing a virtual BPM Competence Center. Take a look on the BPM maturity check webpage to do an online check of your organization’s BPM maturity.

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Tags: Business Process Management