Hi,
I've requested a password reset. I've got a link that allows me to log in to my account data. I've tried to use the function to renew my password. The page tells me that the current password is mandatory. Thats a joke, isn't it?
The question is: how do I reset my password????
BR
Georg
i get the same thing as well.
it is indeed funny!
The usual procedure for changing a password is to log in and then change your password. To do this you need the old password for security reasons.
However, if you don't know your password anymore, the procedure is different. To reset your password because you no longer remember it you usually request a new one without being logged in. In this case the old password is irrelevant and not required.I have the same issue, guess I have to request a password reset everytime I want to access the website...
The UI is not very user friendly in Chrome...
cheers
Kay
Eva Klein on
Hi Georg,
Ok, this happens if you are already logged in. If you don't known your password anymore, then please follow these steps.
1) Make sure you are logged out of www.ariscommunity.com
2) Request a “forgot my password”-email http://www.ariscommunity.com/user/password
3) Click the link in the email you receive
4) Click the “Log in”-Button
5) You will be redirected to your profile page were you have to enter a new password two times (any password you like and which meets the requirements).
Your old password is NOT needed!
Regards
Eva