What a shit is Aris:

  • Download isn't working
  • I'm unable to reset my password. Just one time login is working.

I've old Areis files to edit. I never ever would use Aris again. Really a worse experience.

by Eva Klein
Badge for 'Community Team' achievement
Posted on Mon, 11/04/2019 - 13:24


I'm sorry for the bad experience you've made.

I have just tested the download. It worked on my computer. Could you please tell me what browser you were using for the download? I'm a little surprised that the screenshot you posted concerning this issue (https://www.ariscommunity.com/users/hag/2019-11-04-download-not-working) doesn't show any download button. We have to investigate this.

As far as your problem concerning the password reset is concerned, these are the steps you should have followed:

1)      Make sure you are logged out of www.ariscommunity.com

2)      Request a “forgot my password”-email http://www.ariscommunity.com/user/password

3)      Click the link in the email you receive

4)      Click the “Log in”-Button

5)      You will be redirected to your profile page were you have to enter a new password two times (any password you like and which meets the requirements). Your old password is not needed.

I hope that will help you!


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