Reset Password not working!

Hi,

I'm sorry for the bad experience you've made.

I have just tested the download. It worked on my computer. Could you please tell me what browser you were using for the download? I'm a little surprised that the screenshot you posted concerning this issue (https://www.ariscommunity.com/users/hag/2019-11-04-download-not-working) doesn't show any download button. We have to investigate this.

As far as your problem concerning the password reset is concerned, these are the steps you should have followed:

1)      Make sure you are logged out of www.ariscommunity.com

2)      Request a “forgot my password”-email http://www.ariscommunity.com/user/password

3)      Click the link in the email you receive

4)      Click the “Log in”-Button

5)      You will be redirected to your profile page were you have to enter a new password two times (any password you like and which meets the requirements). Your old password is not needed.

I hope that will help you!