HH

What a shit is Aris:

  • Download isn't working
  • I'm unable to reset my password. Just one time login is working.

I've old Areis files to edit. I never ever would use Aris again. Really a worse experience.

by Eva Klein
Badge for 'Community Team' achievement
Posted on Mon, 11/04/2019 - 13:24

Hi,

I'm sorry for the bad experience you've made.

I have just tested the download. It worked on my computer. Could you please tell me what browser you were using for the download? I'm a little surprised that the screenshot you posted concerning this issue (https://www.ariscommunity.com/users/hag/2019-11-04-download-not-working) doesn't show any download button. We have to investigate this.

As far as your problem concerning the password reset is concerned, these are the steps you should have followed:

1)      Make sure you are logged out of www.ariscommunity.com

2)      Request a “forgot my password”-email http://www.ariscommunity.com/user/password

3)      Click the link in the email you receive

4)      Click the “Log in”-Button

5)      You will be redirected to your profile page were you have to enter a new password two times (any password you like and which meets the requirements). Your old password is not needed.

I hope that will help you!

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks
  • Profile picture for user frankweise
  • Profile picture for user Henrik Buckler
  • Profile picture for user UffeK
  • SS
  • MZ
  • PacMan

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock