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Aris 9.7 clients disconnects

AP
Posted by Alexander Pemp
Posted on in University Relations

Hi,

at the moment we have a ARIS 9.7 installation, since 2 weeks the clients disconnect in irregular intervals, anybody know this problem? Which Log File could write there the error?

Thank you very much.

 

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Profile picture for user Felix Winzig
by Felix Winzig
Posted on Mon, 06/13/2016 - 11:57

Hi Alexander,

please collect the log files using "collectLogFiles.bat" (C:\SoftwareAG\ARIS9.8\support) and send them to me via mail.

Best regards,

Felix

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