Java read/write error on ARIS test page

Posted by John Carter

Posted on Thu, 11/12/2009 - 21:03 in Professional ARIS

Hi all,

I have a client with a strange problem...when the ARIS test page (<server>/test/index.html) is loaded, all tests report "OK", however the read/write Java applets at the bottom of the page are failing. The client is using IE6, running Java version 6 update 16 (build 1.6.0_16-b01), and we are using ARIS 7.1.

Any assistance will be appreciated! Thanks, John

23.4k

by André Vitor Oliveira

Posted on Fri, 11/13/2009 - 12:00

Can you attached a screen error ?

Regards,

by John Carter Author

Posted on Fri, 11/13/2009 - 16:17

I neglected to mention that of course ARIS is not loading on this computer, hence my trying the test page. Here is a partial image of the test page results:

by André Vitor Oliveira

Posted on Fri, 11/13/2009 - 18:01

The message writeFile: caught i/o exception. means, there are missing write privileges in the target folder

Please check whether there is enough free disc space in the concerning folder e.g C:\Program files\ARIS7.1\downloadclient.

If yes please delete the directory and try again.

and the user need write at c:\documents and settings\user\aris71

another tip, configure your IE to run the download and plugins/active x

BR,