I am having a problem with ARIS Connect notifications. Users can receive email notifications for the functions "Submit Change Request" and "Share model".

However, they dont receive any email notif when someone comments on the model they are following. Had checked their settings and it's properly set that they should instantly receive it.

We also checked the SMTP and our consultant said that it seems to be ok.

What  are we missing here?



by André Vitor Oliveira
Posted on Thu, 11/14/2019 - 21:50

Hi Julie,

In this case you have to check the log files from Server, and you have to see the logs from UMC runnable. Try out the folder ..work\work_umcadmin_X\base\logs to see the umc.log and system.out 



by Koen Maes
Posted on Fri, 11/15/2019 - 00:11

Hi Julie,

 Depending on your ARIS version it might be necessary to define the SMTP server to be used by the Collaboration.

So via ARIS Cloud Controller you execute the following:

reconfigure ecp_X +smtphost="YourMailServerAddressWithDomain" +smtpport=25 +ecp.configuration.email="YourSenderAddress"

That solved the issue for me when I encountered this issue.




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