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Hi ,

I recently had a problem to open ARIS.

I uninstalled and reinstalled it. Towards the end of the reinstallation , I get an error message and I don't know how to fix that. 

The error is : "An unknown error occured trying to perform the UMC operation deleteLicense" (I shared a screenshot of the error as well).

PS: I'm trying to install it with an option of local server , so I enter the licence zip file at the beginning of the installation but it seems to make the installation crash. 

I'll appreciate some help please.

Thank you

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by André Vitor Oliveira
Posted on Thu, 05/13/2021 - 16:50

What you could try to do is, if you have a Architect license in xml file, just create a zip file only with the Architect inside, then run the setup again an choose this license to be uploaded and the installation should works.


by Jordan Tangy
Badge for 'Question Solver' achievement
Posted on Wed, 05/19/2021 - 16:11

In reply to by André Vitor

Hi Andre , Thank you for your answer but I tried something else. 

When I reinstalled ARIS , I forgot to install UML designer as well. So I reinstalled once again but this time with UML and it worked.

Thank you for taking the time to respond anyway.

Good Luck


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