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Hi ,

I recently had a problem to open ARIS.

I uninstalled and reinstalled it. Towards the end of the reinstallation , I get an error message and I don't know how to fix that. 

The error is : "An unknown error occured trying to perform the UMC operation deleteLicense" (I shared a screenshot of the error as well).

PS: I'm trying to install it with an option of local server , so I enter the licence zip file at the beginning of the installation but it seems to make the installation crash. 

I'll appreciate some help please.

Thank you

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by André Vitor Oliveira
Posted on Thu, 05/13/2021 - 16:50

HI
What you could try to do is, if you have a Architect license in xml file, just create a zip file only with the Architect inside, then run the setup again an choose this license to be uploaded and the installation should works.

BR
AO

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by Jordan Tangy
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Posted on Wed, 05/19/2021 - 16:11

In reply to by André Vitor

Hi Andre , Thank you for your answer but I tried something else. 

When I reinstalled ARIS , I forgot to install UML designer as well. So I reinstalled once again but this time with UML and it worked.

Thank you for taking the time to respond anyway.

Good Luck

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